About the Role:

Global Sales Strategy & Operations (GSSO) is the team that helps shape Gartner's mission-critical sales priorities and works with sales leaders to drive tactical and analytical insights. As an associate on the GSSO team, you'll be at the forefront of the ongoing transformation of Gartner's sales force, which delivers approximately $4.9B in annual revenue and is working to drive sustained double-digit growth. You will partner with business leaders across Gartner to support a global sales force comprised of more than 5,000 associates who sell to every major function, industry and market sector around the world.

The Team Lead Product is a part of the Sales & Marketing Technologies and Reporting team in GSSO. This team focuses on leveraging technologies to improve sales productivity and the overall seller experience.

This is a critical role in our ongoing transformation of the Sales force delivering ~$6B annual revenue growing at double digits.  The Team Lead Product will lead ideation, design, delivery, and ongoing management of innovative technology tools and processes. The individual in this role is  expected to have a product management background and demonstrated experience in fulfilling a product’s vision. The person should be technically adept and have experience working closely with development teams. 

What you will do:

Drive operational improvements and automation capabilities to improve efficiency, throughput, and quality across the technology delivery and deployment processes.

Support the product manager to evolve the usage analytics to identify unknown/unforeseen user behavior and technology anomalies in order to further improve tools and quickly identify production issues 

Support the required organizational change to ensure products are impactful at scale including change programs, communications, and trainings 

Support in managing and influencing stakeholders across Marketing, Sales, Sales Ops, and IT to champion the technology roadmap 

Software product lead on the Technology and Reporting team that defines, delivers and supports the tools and reports for 6k+ global sales associates 

Support the product manager with the design and delivery, continuous ideation, and day-to-day management of products within the GSSO portfolio—all products enable the successful execution of Gartner programs at scale.

Support leaders on the development and delivery of the Sales Technology and Reporting roadmap

Own business requirement gathering, definition and prioritization and work closely with IT to define product delivery plans including resolution of day-to-day risks and issues that are obstacles to delivery 

Assist in overseeing integration and support initiatives for ServiceNow.

Evolve usage analytics to identify unknown/unforeseen user behavior and technology anomalies to further improve tools and quickly identify production issues.

Implement process standardization and optimization.

Develop and maintain reporting dashboards to provide insights into platform usage and performance. 

What you will need:

Bachelor’s degree with strong written and verbal communication skills, MBA is a plus 

4 years of experience across business operations and technology

Strong knowledge and experience of Service Now along with enterprise information systems including an awareness of data models / data structures / data warehouses is a must have.

Demonstrated experience in managing and implementing CRM solutions to drive sales and marketing effectiveness and Salesforce experience is preferred.

Experience using an industry-leading analytics platform to design and deliver impactful business insights (ideally for Sales) at a scale is a plus.

Experience in customer support or service management, with a strong understanding of best practices for delivering exceptional user support and driving product adoption.

Strong project and program management skills; demonstrated track record leading initiatives.

Proven track record of collaborating with multiple stakeholders and teams across business and IT teams.

Excellent analytical and problem-solving skills when determining how to best solve business challenges.

Strong knowledge of Agile principles and processes; experience driving requirements and delivery with SCRUM teams.

Able to solve complex problems and successfully manage ambiguity and unexpected change 

What you will get:

Competitive salary, generous paid time off policy and more!

India: Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP)

Collaborative, team-oriented culture that embraces diversity 

Professional development and unlimited growth opportunities

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Who are we? 

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to more than 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work? 

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer? 

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. 

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

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