Department Overview

This exciting Team Lead opportunity within our Global Franchise Revenue Audit team is part of our Corporate Accounting function, which sits within the Hilton Accounting and Finance Services (HAFS) organisation at our Centres of Excellence (CoE). The HAFS organisation manages the accounting and finance functions both on property and at a corporate level, enabling us to develop scalable, global processes that allow our team members the chance for growth and the ability to spend more time on strategic, high value work. This includes managing relationships with our critical business partners across our global activities as it relates to Accounting & Finance, Tax, FP&A, Risk Management, Asset Management and general operations.

 

Position Statement

This position works under the direction of Corporate OTC leadership to develop, implement and execute revenue audit processes and procedures for Hilton’s global Franchise hotel portfolio to ensure accurate revenue reporting from our Franchise hotels from which Hilton earns fee income. The successful candidate will embrace a continuous improvement mindset and be proficient in data analytics tools and technologies. They should be able to leverage Power BI, Power Apps, AI, and other solutions to design, develop, and enhance processes for large-scale data reviews, reporting, and insights to maximise Hilton’s revenue

Position Summary

You will support the Revenue Audit OTC Analyst under the direction of Corporate OTC leadership to ensure the completeness and accuracy of Hilton’s Franchise hotel revenue through the audit of revenue transmitted to Hilton by our Franchise hotels. This includes supervisory responsibility for the audit of our global Franchise portfolio of over 6,000 hotels. The successful candidate will be instrumental in expanding and refining processes and procedures with the Revenue Audit function that align to wider OTC strategies. Further, the post holder will build strong relationships with the Shared Service Centre (SSC) who are responsible for ensuring all franchise revenue is submitted and mapped accurately on a daily basis.

 Planning/Organising Activities

Oversee the delivery of all key revenue audit related tasks to scheduled timelinesFollow Hilton policies and procedures in own work and supports the team to deliver to agreed standardsAd hoc reporting to stakeholders as requiredAssist OTC leadership with establishing specific goals and plans to prioritize, organize and accomplish project/department goals pertaining to revenue auditAttend staff meetings pertinent to work assignmentsDirecting and Staffing ActivitiesResponsible for ensuring all functional tasks are performed in the most efficient and effective wayExhibit a continuous improvement philosophy, communicate improvement suggestions to leadership and oversee implementation to completionEffectively represent the Centre of Excellence operation within the wider Hilton organisation and externallyMonitor team performance against objectives and provide feedback on performanceMotivate and inspire team members

Controlling Activities

Develop and direct the implementation of new Franchise revenue audit processes and proceduresReview Franchise Agreements for revenue definitions to ensure hotel revenue is appropriately classified to ensure accurate fee billingReview and approve revenue mapping changes when required and track revenue impactsSupport with queries and investigation regarding fee income billing and accrualsSupport automation of Franchise Billings for currently manually billed hotelsPerform annual audit of global franchise population based on departmental risk assessmentUtilise technology (Power BI/Power Apps/AI/Data Analytics) to continually improve processes to make more efficient use of time, increase annual coverage of audits and strengthen the control environmentDocument all evidence required to comply with SOX controls that apply to assigned areas of responsibility and to report findings to leadershipLog any SSC issues to support tracking of contractual compliance through metricsPrepare audit documentation as part of the annual Internal and External Audit as needed

 

What are we looking for?

To be successful in this exciting new opportunity, you must possess the following knowledge, skills and abilities and be able to perform the essential functions of the role, with or without reasonable accommodation.

·        A motivated and enthusiastic team player with excellent written and verbal communication skills with experience communicating to all levels of management and external customers

·        Commitment to providing excellent customer service to our business partners, with proven ability to build, manage and maintain relationships at all levels within the organization

·        Previous experience of working within a Shared Services/Centre of Excellence environment

·        Highly proficient in MS Excel, Power Apps/PowerBI

·        Excellent interpersonal skills that build trust and instil confidence to motivate and influence others.

·        Ability to take initiative to identify, prioritize and implement all elements required for team to fulfil responsibilities in accordance with core strategic goals.

·        Ability to collaborate with others and act in an objective manner in order to effectively solve problems and stay on track towards accomplishing organizational goals.

·        Hospitality industry experience preferred

·        Experience of working with industry systems such as Operations Audit is preferred

·        Experience with PeopleSoft Accounting systems is preferred but not essential

·        Work with minimal supervision, using own initiative whilst thriving in a fast paced and pressured environment

·        Ability to handle and prioritise multiple demands and responsibilities concurrently

·        Capacity to perceive the impact and implications of decisions and activities on other parts of the organization

·        Proven ability to drive, support and implement process improvements with a continuous improvement mindset

·        Strong problem-solving and analytical skills to evaluate and interpret large data sets

·        Superior attention to detail

·        Proven ability and experience of leading, motivating and inspiring small teams

Required Qualifications

·        BA/BS Bachelor's degree or experience in lieu thereof in Business Analytics/Data Science/IT

·        Strong Excel capability

·        Proficiency in data analytics and visualization tools (Power BI/Power Apps)

·        Relevant Accounting Experience (preferred)

Direct Reports: Managing 2 direct reports within the Revenue Audit team

 

What will it be like to work for Hilton?
 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!