As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.
Purpose of the position
As a Team Lead, Invoice to Pay (1-year fixed contract) at Hiab, you’ll be at the forefront of our finance service operations—leading a team of 10–15 professionals to deliver high-quality, efficient, and compliant ITP services. From managing performance and driving process excellence to ensuring seamless collaboration with internal stakeholders, you’ll play a critical role in strengthening the foundation of our source-to-pay operations.
This role offers a unique opportunity to lead in a fast-paced, international environment where continuous improvement and customer satisfaction are key. You’ll work closely with local business areas, global process owners, and transition teams to shape scalable finance operations. If you’re a people-focused leader with a passion for service delivery and process improvement—Hiab offers the perfect platform to make a real impact.
Main tasks and responsibilities
Lead & develop a team of 10-15 team members (depending on the area); represent team interest in management forums
Manage team resources against skills, workload and availability. Own training plan and its execution
Manage team performance, meet process SLAs and KPIs, oversight of third parties performance. Responsible to collect data and comment on deviations; provide action plan to improve KPI's if needed
Build positive working relationships with the BAs
Drive continuous improvement opportunities; implement improvement programmes when necessary
Receive and resolve employee inquiries from first line specialists when specific, in-depth functional knowledge is required and escalate if required
Provide improvement ideas for the ITP processes to the HBC Solution and Process Owners
Provide support to the Solution Owners and Process Owners
Build positive working relationships with the Local BA customers and end-users
Provide timely and accurate reporting per agreed reporting schedule
1st escalation point for process-related issues, Own quality checks and their reporting
Manage the Relationship with relevant partners, Constant focus on customer satisfaction and manage customer expectations
Be part of building up the ITP area in the HBC in close cooperation with the project team
Participate in transition activities when applicable:
Support the transition of processes incl. Knowledge transfer and work shadowing
Any other tasks assigned by the line manager related to the areas of accountability
All work needs to be conducted in compliance with Global Company guidelines, code of conduct, policies, procedures, controls and legal requirements
What you’ll need to succeed
Education
Master degree in finance or business
Experience
+ 5 years of experience in Accounts Payable of which 1-2 years in a supervisory role (preferably from a Shared Services/BPO environment)
Competencies
Strong experience in operations in the ITP area
Experience with simple to complex query handling
Good understanding of internal controls & risk management.
Strong analytical, problem solving and organisational skills
Ability to work under pressure to strict deadlines
Knowledge and experience working with SAP is a plus
Full professional proficiency of written and oral English required
International mindset, Conflict Management and Resolution
Staff Management, Direction Setting, Performance Management, Internal HR processes awareness
You will be part of
We offer you the chance to apply your skills and grow within a dynamic, global organization. You'll have opportunities to develop both professionally and personally while working alongside friendly, motivated colleagues in a supportive and collaborative environment.
Benefits include:
If you are excited about this opportunity, please submit your application and CV in English.
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Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. Hiab's premium equipment includes HIAB, EFFER and ARGOS loader cranes, MOFFETT and PRINCETON truck mounted forklifts, LOGLIFT forestry cranes, JONSERED recycling cranes, MULTILIFT skiploaders and hooklifts, GALFAB roll-off cable hoists, ZEPRO, DEL and WALTCO tail lifts, and the service brand HIPERFORM, a comprehensive suite of smart solutions that help maximise the life-cycle value of Hiab’s equipment.
As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow. Globally, Hiab is represented on every continent through its extensive network of 3,000 own and partner sales and service locations, enabling delivery to over 100 countries. The company's continuing operations sales in 2024 totalled approximately EUR 1.6 billion and it employs over 4,000 people. www.hiabgroup.com