**About The Role** We're looking for a Team Lead in our Employee Benefits and Retirement Practice to champion service quality, support team development, and uphold our commitment to exceptional client experience. This role is about empowering others to succeed while maintaining a sharp focus on performance metrics, retention, and team culture. **What You’ll Do** + **Team Leadership** : Lead and develop operational staff, establish performance expectations, and conduct regular evaluations. + **Strategic Planning & Implementation:** Develop and execute strategic initiatives to enhance productivity and profitability, aligning with overall company objectives. + **Client Service Oversight:** Ensure the delivery of exceptional client service, manage client relationships, and act as a point of escalation for client concerns. + **Technology Integration** : Oversee the integration of technology solutions and address technology needs in collaboration with IT teams. + **Risk Oversight** : Assess and mitigate operational risks and ensure adherence to compliance standards. **Qualifications and expertise that pave the way for Success** + 3-5 years of experience in employee benefits, insurance industry, or proven experience in a leadership or managerial role within operations. + Ability to work effectively within a team environment and collaborate with cross-functional teams. + Passion, humility, integrity, positive attitude, mission-driven, and self-directed + Strong knowledge of operational best practices. + Exceptional interpersonal and communication skills. + Strong analytical, problem-solving, and decision-making skills. + Proficiency in Microsoft Office Suite and knowledge of relevant software and platforms **Elevate Your Career with HUB International** Choosing HUB International means aligning your career with a premier insurance brokerage. Our expansive network, powered by over 20,000 dedicated professionals across 500 offices in North America, sets the stage for an enriching career that promises both stability and remarkable growth opportunities. For a deeper insight into our values and vision, we invite you to explore: https://www.hubinternational.com/en-CA/about-us/ . **Your Advancement and Well-being: Our Priority** At HUB, we place immense value on the well-being and professional development of our team. Here’s what you can look forward to as part of the HUB Team: + **Recognized Rewards** : Thrive in a supportive environment that values your contributions with a competitive compensation package, including incentives, bonuses, and additional earning opportunities. + **Work-Life Balance:** Take advantage of flexible working arrangements and generous time-off policies that adapt to your needs and lifestyle. + **Comprehensive Benefits:** Access a robust benefits package, including company-matched RRSPs, designed to support you and your family. + **Professional Growth:** Advance your career with HUB-sponsored training programs, tuition reimbursement, and other development opportunities tailored to help you succeed. + **Industry Support:** Benefit from reimbursements for professional licensing and membership fees, reflecting our investment in your expertise. + **Exclusive Perks** : Enjoy special discounts on events, travel, accommodations, and personal home & auto insurance, making your HUB experience even more rewarding **Culture and Belonging: Our Commitment** At HUB International, we are dedicated to fostering a culture where everyone feels a sense of belonging. We value the unique experiences and perspectives that each team member brings, creating an environment where all voices are welcomed and respected. If you require assistance or accommodation at any stage of the recruitment process, we encourage you to let us know—we’re here to support you. At HUB, building an inclusive workplace isn’t just part of what we do—it’s at the heart of who we are. **Service: Our Ethos** At HUB International, service defines who we are. This dedication extends not only to our clients but also to our employees and the communities we’re proud to support. Our regional offices are actively engaged in local initiatives, reflecting our commitment to giving back and making a meaningful difference. When you join HUB, you’ll find more than just a career, you’ll become part of a team where your skills are valued, your growth is encouraged, and your contributions have a lasting impact. Department Account Management & Service Required Experience: 2-5 years of relevant experience Required Travel: Negligible We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com . This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.