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Job Description

Job title: Team Lead, Design

Reporting To (title): Group Operations Lead

Experience: 8-10 years of experience in graphic design

Location: Gurugram

Team supporting: CVG Sales Enablement Design Org

Job Overview 

The Team Lead & Design Traffic Coordinator is a strategic operational leader who partners closely with the Graphic Design Director to drive team performance, deliver best-in-class creative deliverables, and optimize creative workflow. This dual-function role combines people management with traffic coordination, ensuring the graphic design team delivers high-quality work on time while fostering individual growth and team cohesion. This role will serve as the vital link between creative strategy and execution, managing both the people and the processes that enable excellence. 

Key Responsibilities 

People Management 

Build team capability through targeted skill development initiatives and constructive feedback 

Foster a positive, collaborative team culture that encourages creativity, accountability, and continuous improvement 

Manage team capacity, workload distribution, and resource allocation to prevent burnout and maximize productivity 

Handle conflict resolution and employee relations matters with professionalism and confidentiality 

Support recruitment, onboarding, and retention initiatives for the design team 

Traffic Coordination & Project Management 

Monitor all incoming design requests via Monday.com and assign projects to designers based on skillset, capacity, and priority (in consultation with the Graphic Design Director) 

Serve as the primary liaison between design requestors and the creative team, ensuring project briefs are complete, clear, and actionable 

Manage end-to-end creative workflows from intake through final delivery, establishing and enforcing quality checkpoints 

Administer project components including folder setup, file organization, version control, and archiving in designated locations 

Coordinate creative presentations, review cycles, and distribution of design deliverables to stakeholders 

Track project statuses and proactively communicate potential delays or resource constraints to the Graphic Design Director 

Attend project meetings and status calls on behalf of designers to capture requirements, decisions, and feedback 

Support the Graphic Design Director with reporting, data tracking, and performance metrics analysis 

Skills and experience  

People Leadership 

Minimum 3-5 years of people management experience, with demonstrated success coaching and developing creative professionals 

Proven ability to build high-performing teams through effective communication, motivation, and conflict resolution 

Experience managing performance across diverse skill levels and providing developmental feedback 

Traffic Management & Operations 

3+ years of experience in traffic management, content delivery, project coordination, or creative operations 

Demonstrated ability to manage multiple concurrent projects while maintaining attention to detail and meeting deadlines 

Strong critical thinking and problem-solving skills with a track record of removing obstacles and keeping projects on track 

Technical & Communication Skills 

Exceptional written and verbal communication skills in English, with the ability to articulate complex information clearly 

Experience with project management tools such as Monday.com, Asana, or similar platforms (Monday.com experience strongly preferred) 

Familiarity with SharePoint or similar content management systems (preferred) 

Strong organizational, analytical, and multi-tasking capabilities 

Working Style & Attributes 

Excellent time management and prioritization skills with the ability to adapt quickly to shifting priorities 

Composed and effective under pressure, maintaining quality standards during tight deadlines 

Pragmatic, solutions-oriented approach to challenges 

Highly collaborative mindset with the ability to work effectively across time zones and cultural contexts 

Self-directed with strong initiative and accountability 

Success Metrics 

Team performance against delivery timelines and quality standards 

Employee engagement, retention, and development outcomes 

Efficient project throughput and resource utilization 

Stakeholder satisfaction with design services and communication 

Accurate reporting and visibility into team capacity and project status 

Why This Role Matters 

As the operational backbone of the graphic design function, you will enable the Graphic Design Director to focus on strategic initiatives while ensuring seamless daily execution. Your leadership will directly impact both the professional growth of your team members and the quality of creative output that supports JLL's business objectives across the organization 

Location:

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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