The Team Lead Customer Service Representative (CSR) is responsible for using the following equipment: telephone, computer, fax, copier, pager, hand burnisher, chemical dispenser, pushcart/hand truck, wheelchair, stretcher, scrubber, vacuum, ladder, auto clave, POS, lifter, IVs and IVAC units, restraint, and assistive devices. Is also responsible for wearing proper protective equipment when needed. + **Evenings | 3:00pm-11:00pm** + **Weekend and Holiday On Call Rotation** **Responsibilities:** + Contributes ideas and feedback to the department and is able to be depended upon to meet commitments. + Runs shifts and daily operations for Customer Support Services. Utilizes assigned staff to complete all necessary work + Supports the Customer Support Services which includes handling customer relations for the service. + Performs group huddles with the team, cascading information and ensuring validation of understanding occurs + Completes employee performance evaluations as well as handling of disciplinary actions. + Assists with new employee orientation, employee training, writing of schedules, using Kronos for daily time checks, fixing times, processes payroll, processes PTO, time availability, and switch forms. + Ensures the business is running with the proper amount of labor necessary. + Responsible for coaching, encouraging, employee rounding and growing employees within the Customer Support Services department. + Responsible for customer relations for their service line. + Completes annual educational modules as assigned. + Adheres to all HIPAA standards and practices when dealing with protected health information. + Adheres to all established systems and training programs to provide a safe working environment. Complies with OSHA regulations and other local, state and federal regulations. + Reports any mechanical failure or negative condition of assigned workplace to the Director/Manager. + Demonstrates knowledge of departmental fire, safety, disaster, and infection control procedures. + Performs other tasks, as needed, to maintain the assigned area in a clean and orderly fashion. + Position requires that the individual have at least six months leadership/supervisory experience within the hospitality industry or in a related field **Licensure, Certifications, and Clearances:** + Act 34 **UPMC is an Equal Opportunity Employer/Disability/Veteran**