The Team Lead Customer Service Representative (CSR) is responsible for using the following equipment: telephone, computer, fax, copier, pager, hand burnisher, chemical dispenser, pushcart/hand truck, wheelchair, stretcher, scrubber, vacuum, ladder, auto clave, POS, lifter, IVs and IVAC units, restraint, and assistive devices. Is also responsible for wearing proper protective equipment when needed.

Evenings | 3:00pm-11:00pm Weekend and Holiday On Call Rotation

Responsibilities:

Contributes ideas and feedback to the department and is able to be depended upon to meet commitments. Runs shifts and daily operations for Customer Support Services. Utilizes assigned staff to complete all necessary work Supports the Customer Support Services which includes handling customer relations for the service. Performs group huddles with the team, cascading information and ensuring validation of understanding occurs Completes employee performance evaluations as well as handling of disciplinary actions. Assists with new employee orientation, employee training, writing of schedules, using Kronos for daily time checks, fixing times, processes payroll, processes PTO, time availability, and switch forms. Ensures the business is running with the proper amount of labor necessary. Responsible for coaching, encouraging, employee rounding and growing employees within the Customer Support Services department. Responsible for customer relations for their service line. Completes annual educational modules as assigned. Adheres to all HIPAA standards and practices when dealing with protected health information. Adheres to all established systems and training programs to provide a safe working environment. Complies with OSHA regulations and other local, state and federal regulations. Reports any mechanical failure or negative condition of assigned workplace to the Director/Manager. Demonstrates knowledge of departmental fire, safety, disaster, and infection control procedures. Performs other tasks, as needed, to maintain the assigned area in a clean and orderly fashion.