Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Field Service Engineer II — Thermo Fisher Scientific

About the Role
As a Field Service Engineer II, you will install, maintain, troubleshoot, and repair advanced analytical instruments, including ICP-MS, ICP-OES, and AA systems. You will support customers in research, industrial, and healthcare environments by delivering high-quality technical service and contributing to improved instrument performance and customer satisfaction.

Key Responsibilities

Install analytical instruments and provide operational training

Perform troubleshooting, repairs, and preventive maintenance

Conduct system validation, inspection, and performance checks

Prepare detailed service reports and communicate field feedback

Support service process improvements and internal knowledge sharing

Propose service contracts, paid repairs, and upgrade solutions

Collaborate closely with customers, internal teams, and partners

Requirements

Degree in Electronics, Engineering, Physics, Chemistry, or related fields

Experience as a service engineer or analytical instrument user preferred

Strong mechanical/electrical troubleshooting skills

Excellent communication and customer service skills

Ability to read English technical manuals

Ability to travel 50–75% and lift up to 50 lbs

Strong problem-solving skills and adaptability across different products