At Diversey, a Solenis Company, we are pioneers and trusted partners to our customers across a wide range of industries around the world. We achieve this through our revolutionary cleaning and hygiene technologies, including floor care machines, cleaning tools and equipment, as well as chemicals for the food and beverage industry.

About the role

We are looking for a dedicated Technical Customer Service Manager to lead and further develop our Technical Service Department in Poland. This role is key to strengthening customer relationships, driving service excellence, and ensuring that our service organization continues to support both operational performance and business growth.

Key responsibilities

Coordinate the Technical Service Team by planning, supervising, and monitoring activities of mobile service technicians.

Control and optimize the department budget, ensuring cost efficiency and transparent financial reporting.

Develop team competences through training, knowledge sharing, and support in daily tasks.

Collaborate closely with Sales and other Technical Service departments to align operations with business goals.

Supervise administrative processes, ensure smooth document flow, and guarantee compliance with workplace safety regulations.

Monitor service timeliness and quality, manage complaints, and implement corrective actions to improve customer satisfaction.

Who we’re looking for

An experienced manager with a strong technical background (service operations, engineering, or related field).

Proven leadership skills with the ability to coordinate large teams (30+ field technicians and supporting staff).

Strong organizational and analytical skills, with experience in budgeting and process optimization.

Excellent communication and collaboration abilities, fluent in Polish and English.

Customer-focused mindset with the drive to improve service quality and efficiency.

What we offer

A key leadership role in a dynamic, international company.

Competitive salary package and benefits

Opportunity to shape and transform the Technical Service Department in Poland.

Full-time, permanent contract with career development and training opportunities.

A collaborative and innovative work environment focused on service excellence.

Passionate about developing people, building strong teams, and delivering technical solutions that truly support customers? Apply via the button above! We’d love to meet you!

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