NY HELP Yes Agency Taxation & Finance, State Title Taxpayer Services Specialist 1 (NY HELPS) Occupational Category Other Professional Careers Salary Grade 14 Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $53764 to $68630 Annually Employment Type Full-Time Appointment Type Permanent Jurisdictional Class Competitive Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 37.5 Workday From 8:30 AM To 4:30 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? Yes County Albany Street Address W.A. Harriman State Campus Bldg 8 City Albany State NY Zip Code 12227 Duties Description Under the supervision of a Taxpayer Services Specialist 2, the incumbent may perform activities including but not limited to the following: • Collaborate in the execution of test scenarios to evaluate the accuracy of the system. • Collaborate in the analysis of defects in production systems and recommend solutions to address the problem. • Analyze, develop, and test for all input sources including third-party processors, returns processing center and web and mandatory e-filing systems. • Assist taxpayers or their representatives by responding to Requests for Review, protests and inquires either written or by telephone. Effectively educate the taxpayer or representatives to realize the resolution of the question or protest. • Resolve complex reconciliations of taxpayer accounts including but not limited to, account adjustments, error corrections, credit payments, refunds and liabilities, computation of tax penalties/liabilities and interest due on tax returns. • Understand and logically explain complex technical requirements and provisions to taxpayers and/or tax practitioners, to encourage voluntary compliance. • Demonstrate initiative, self-motivation, a strong work ethic, a commitment to the success of assignments, and the ability to work well in a team environment as well as independently. • Demonstrates acceptable knowledge and skill in the use of prescribed software, department systems, defect tracking, and other tools to effectively complete assignments. • Provide guidance as a technical instructor in formal classroom and/or on-the-job training sessions. • Understand and communicate tax law and regulations from various tax law publications, Departmental databases, and other related materials such as court decisions, rulings, tax forms and schedules. • Create and analyze various reports, using information retrieved from various departmental systems and software to enter data, gather information, produce reports, access files and databases. • Utilize phones both for outreach and incoming calls to get additional information from taxpayers or assist taxpayers and vendors with questions. • Perform with the highest level of integrity, acting within the department’s code of conduct; state ethics laws; and department policies. Adhere to the Time and Attendance rules and regulations of the Department. Minimum Qualifications This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS): For the duration of the NY HELPS Program, this title maybe filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply.At a future date, it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.NON-COMPETITIVE MINIMUM QUALIFICATIONS:This position may be filled as a two-year traineeship; appointment level is at the discretion of the hiring agency.•Taxpayer Services Specialist Trainee 1Associate’s degree or completion of 60 semester credit hours.•Taxpayer Services Specialist Trainee 2Associate’s degree or completion of 60 semester credit hours and one year of experience testing tax processing systems and/or resolving tax return processing errors.•Taxpayer Services Specialist 1Associate’s degree or completion of 60 semester credit hours and two years of experience testing tax processing systems and/or resolving tax return processing errors.Starting salary for Taxpayer Services Specialist Trainee 1 $45,494.Starting salary for Taxpayer Services Specialist Trainee 2 $50,844.Starting salary for Taxpayer Services Specialist Journey $53,764.This position may be filled in our Business Tax Bureau or Personal Income Tax Bureau .COMPETITIVE MINIMUM QUALIFICATIONS:Eligible for transfer under Civil Service Law or reachable on the appropriate eligible list for this title and location in accordance with the provisions of Civil Service Law, Rules and Regulations.55-b/c ELIGIBLITY: • You must have a valid letter of eligibility from the Department of Civil Service dated within the last three (3) years and you must meet the non-competitive minimum qualifications listed above. YOU MUST INCLUDE YOUR LETTER WITH YOUR APPLICATION. Additional Comments The Department of Taxation and Finance (DTF) strives to provide New Yorkers with the highest level of service possible. To do so, it is of the utmost importance that we recruit and retain a high-quality, skilled, and diverse workforce. Nearly 18 million New Yorkers rely on our employees to accurately apportion funds for schools, roads, medical care, security services, conservation programs, and much, much more. We are committed to administering the state’s tax systems fairly, courteously, and cost effectively. We believe the way to do this is to partner the skills, creativity, and ingenuity of our workforce with the best technologies available. New York State is an equal opportunity employer. It’s the policy of the state of New York to provide for and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender, sexual orientation, marital status, or an arrest or criminal conviction record unless based on a bona fide occupational qualification or other exception.Any candidate selected for this position will be subject to a review of their tax return submissions by the New York State Department of Taxation and Finance. Employment of a candidate is conditioned upon a finding by the New York State Department of Taxation and Finance that the candidate is in compliance with all local, state, and federal tax laws. In accordance with federal government requirements, the employment of any candidate selected for this position is conditioned upon successfully completing a background investigation including a criminal history record check (fingerprint check).Note: Due to the nature of this position, newly hired employees will not be eligible to telecommute. After the specified training period, employees may be allowed to submit a telecommuting application in accordance with the Department’s policy and subject to management approval. Some positions may require additional credentials or a background check to verify your identity. Name Michael Taglione Telephone 518-408-3081 Fax Email Address External.Application@tax.ny.gov Address Street WA Harriman Campus Bldg. 9, Room 256 City Albany State NY Zip Code 12227 Notes on Applying Qualified candidates should copy the below web address into your browser to complete the online application for the Department of Tax and Finance. Within the application, you will attach your resume & unofficial transcripts.https://www7b.tax.ny.gov/HELP/gateway/HELP.homeFormer and current NYS employees may be contacted for their social security number to verify NYS employment.Failure to provide proof that you meet the minimum qualifications may result in your application being disqualified.UNOFFICIAL TRANSCRIPTS OR DIPLOMA MUST BE INCLUDED WITH YOUR APPLICATION AND SHOW THE FOLLOWING:• Your name• School name• Degree concentration or major• Degree was awarded • Date degree was awardedForeign degrees must have an approved evaluation: https://www.cs.ny.gov/jobseeker/degrees.cfmRESUMES MUST BE DETAILED: Your resume must clearly describe your experience in detail and include the length of time in each position with the month and year. Omissions or vagueness may not be interpreted in your favor.