NY HELP Yes Agency Taxation & Finance, State Title Taxpayer Services Representative 1 (NY HELPS) Occupational Category Other Professional Careers Salary Grade 11 Bargaining Unit ASU - Administrative Services Unit (CSEA) Salary Range From $47695 to $58447 Annually Employment Type Full-Time Appointment Type Contingent Permanent Jurisdictional Class Competitive Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 37.5 Workday From 8:30 AM To 4:30 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? Yes County Albany Street Address WA Harriman Campus Bldg. 8 City Albany State NY Zip Code 12227 Duties Description In the Business Tax Bureau under the supervision of a Taxpayer Services Representative 2 or Taxpayer Services Specialist 2, the incumbent may perform activities including but not limited to the following essential functions: - Effectively communicate both verbally and in writing with both internal and external customers, such as taxpayers, tax professionals and software developers. - Work independently and exercise good judgment in monitoring multiple work assignments with minimal supervisory oversight. - Access pertinent information from various processing and imaging systems. - Accurately make adjustments and updates to taxpayer accounts - Review tax form changes- Read, understand and apply laws, procedures, rules, regulations and guidelines where clear precedents and detailed direction may or may not exist. - Research and analyze information received, draw conclusions using sound judgement and make quality decisions and recommendations. - Perform with the highest level of integrity, acting within the department’s code of conduct, state ethics laws and department policies. - Adhere to the Department’s time and attendance rules and regulations. - Demonstrates acceptable knowledge and skill in the use of prescribed software, department systems, and other tools to effectively complete assignments. - Demonstrate initiative, self-motivation, a strong work ethic, a commitment to the success of assignments, and the ability to work well in a team environment. Minimum Qualifications Candidates must be current NYS employees eligible for transfer in accordance with Civil Service Laws, Rules, and Regulations.OR Reachable on the appropriate Civil Service Eligible List for this title and location. ORThis title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).For the duration of the NY HELPS Program, this title maybe filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply.Within one year of permanent appointment, it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.Non-competitive minimum qualsTaxpayer Services Representative Trainee, Grade 9: One year of experience in a position where primary responsibility is providing information concerning and/or explaining programs, policies, and/or procedures; resolving problems; or reconciling accounts. Or 30 semester credit hours of college-level study. Trainee 1 is equated to Salary Grade 9: $42,641Taxpayer Services Representative 1, Grade 11: Two years of experience in a position where primary responsibility is providing information concerning and/or explaining programs, policies, and/or procedures; resolving problems; or reconciling accounts. Or 60 semester credit hours of college-level study.This position may be filled at the traineeship level. Additional Comments The Department of Taxation and Finance (DTF) strives to provide New Yorkers with the highest level of service possible. To do so, it is of the utmost importance that we recruit and retain a high-quality, skilled, and diverse workforce. Nearly 18 million New Yorkers rely on our employees to accurately apportion funds for schools, roads, medical care, security services, conservation programs, and much, much more. We are committed to administering the state’s tax systems fairly, courteously, and cost effectively. We believe the way to do this is to partner the skills, creativity, and ingenuity of our workforce with the best technologies available. New York State is an equal opportunity employer. It’s the policy of the state of New York to provide for and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender, sexual orientation, marital status, or an arrest or criminal conviction record unless based on a bona fide occupational qualification or other exception.Any candidate selected for this position will be subject to a review of their tax return submissions by the New York State Department of Taxation and Finance. Employment of a candidate is conditioned upon a finding by New York State Department of Taxation and Finance that the candidate is in compliance with all the local, state, and federal tax laws. In accordance with federal government requirements, the employment of any candidate selected for this position is conditioned upon successfully completing a background investigation including a criminal history record check (fingerprint check).Note: Due to the nature of this position, newly hired employees will not be eligible to telecommute. After the specified training period, employees may be allowed to submit a telecommuting application in accordance with the Department’s policy and subject to management approval. Some positions may require additional credentials or a background check to verify your identity. Name Michael Taglione Telephone 518-408-3081 Fax Email Address External.Application@tax.ny.gov Address Street WA Harriman Campus Bldg. 9, Room 256 City Albany State NY Zip Code 12227 Notes on Applying Qualified Candidates should copy the below web address into your browser to complete the online application for the Department of Tax and Finance. Within the application you will attach your resume, cover letter and transcripts.https://www7b.tax.ny.gov/HELP/gateway/HELP.home*Former and current NYS employees may be contacted for their social security number for verification purposes.-------------------FOR NY HELPS APPLICATIONS--------------Transcripts must show:1. Your name2. School name3. Degree was awarded 4. Date degree was awarded5. Foreign degrees must have an approved evaluation: https://www.cs.ny.gov/jobseeker/degrees.cfmFailure to provide proof that you meet the minimum qualifications may result in your application being disqualified.Appointment level in the traineeship is at the discretion of the hiring agency.