Job Title: Tax Support Specialist
Job Description

Deliver quality customer service to clients via phone, e-mail, chat, and other modes of communication, ensuring documentation of all interactions. Follow up on outstanding items in a timely manner to ensure issue resolution in alignment with service level agreements. Maintain prioritization and organization of assigned tasks with a focus on daily, time-sensitive duties.

ResponsibilitiesProvide support to internal or external clients based on assignment.Complete payments and filings as required.Assist clients with tax agency account registrations or related tasks.Conduct tax notice research through to resolution.Perform data entry, spreadsheet creation, and data verification.Utilize systems such as HRIS, Oracle, MasterTax, Prism, Salesforce, BNA, ClientSpace, and Microsoft Office products.Essential SkillsHigh School graduate or equivalency.2+ years of working experience in a relevant field.Customer service oriented.Administrative support skills.Data entry proficiency.Experience with spreadsheets.Additional Skills & QualificationsPayroll or tax experience preferred.Attention to detail with a focus on accuracy, completeness, and timeliness.Strong written and verbal communication skills.Ability to manage multiple systems and tasks simultaneously.Excellent customer service and interpersonal skills.Ability to work independently and prioritize in a high-volume, deadline-driven environment.Familiarity with online knowledge bases and research tools.Work Environment

Work onsite in the Rochester office headquarters approximately from 8am to 5pm in a fast-paced environment.

Job Type & Location

This is a Contract position based out of Rochester, New York.

Pay and Benefits

The pay range for this position is $23.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Rochester,NY.

Application Deadline

This position is anticipated to close on Sep 1, 2025.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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