Job Title: Tax Support Specialist Job Description Provide exceptional customer service through various communication channels including phone, email, and chat, while ensuring all interactions are thoroughly documented. Proactively follow up on pending issues to ensure timely resolution in accordance with service level agreements. Effectively manage and prioritize assigned tasks, with particular attention to time-sensitive responsibilities each day. Responsibilities + Provide assistance to internal and external clients based on assigned responsibilities. + Process payments and complete required filings accurately and on time. + Support clients with tax agency account registrations and related administrative tasks. + Investigate and resolve tax notices through thorough research and follow-up. + Perform data entry, create and manage spreadsheets, and verify data for accuracy. + Utilize various systems and tools including HRIS, Oracle, MasterTax, Prism, Salesforce, BNA, ClientSpace, and Microsoft Office Suite. Essential Skills + High school diploma or equivalent required. + Minimum of 2 years of experience in a related field. + Strong customer service orientation. + Proficient in providing administrative support. + Skilled in accurate and efficient data entry. + Experienced in working with spreadsheets and data organization. Additional Skills & Qualifications + Previous experience in payroll or tax is preferred. + Demonstrates strong attention to detail with an emphasis on accuracy, completeness, and meeting deadlines. + Excellent written and verbal communication abilities. + Capable of managing multiple systems and tasks concurrently. + Outstanding customer service and interpersonal skills. + Self-motivated with the ability to prioritize effectively in a fast-paced, high-volume environment. + Comfortable navigating online knowledge bases and utilizing research tools. Work Environment Work onsite in the Rochester office headquarters approximately from 8am to 5pm in a fast-paced environment. Job Type & Location This is a Contract position based out of Rochester, New York. Pay and Benefits The pay range for this position is $23.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Rochester,NY. Application Deadline This position is anticipated to close on Sep 9, 2025. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.