In this role, you will be responsible for achieving all 3 critical aspects ( A - Associate , B - Business & C - Clients) to help the business succeed. Assistant Managers need to ensure the planning and execution of the goals in line with the vision of the department and the organization. You will be responsible for managing a team of service consultants & Account Managers who help our clients manage their businessusing our solutions, which could include troubleshooting and probing to resolve payroll issues. Ensure any subsequent escalation calls, client complaints, concerns and feedback is shared with the Account Managers Might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience and suggest any improvements thereof. To be able to thrive in this position, You are expected to be results-oriented with excellent oral and written communication and presentation skills, ability to conceptualize, negotiate and sell ideas internally and externally. Also required are Proven planning and time management skills with the ability to deal with multiple demands. ##LI-DNI

WHAT YOU'LL DO: 1)Provide continual inter-departmental communications to enhance Tax CoE effectiveness in dealing with critical Client or Region service issues. 2)Demonstrates leadership skills that support the organizational goals, values and mission through effective, frequent communication with on-shore operations to ensure consistent process, procedures and service levels are delivered. 3)Establishes department and individual goals and objectives to develop a cohesive, responsive, and responsible department. Communicates progress through department meetings and performance reporting and planning. 4)Ability to consistently motivate and improve the overall associate experience 5)Create/maintain a positive learning environment that supports associate growth 6)Mediate any interpersonal issues; conflict management 7)Maintain a high level of knowledge and proficiency in Tax process 8)Update job knowledge by participating in educational opportunities including team briefings and other trainings 9)The ability to collaborate and work in a team environment as well as work independently and make sound decisions 10)Review all procedural alerts and provide updates/instructions to the organization and act as a technical resource for the department. 11)Escalation Management 12)BU Management 13)Identify business pain points and suggest business process improvement ideas 14)Bring your whole self to work, every day!

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition

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