JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Role Overview 

We are seeking a highly motivated Talent Acquisition Team Lead for JLL Business Services, our internal shared services business line, to oversee a team of recruiters and manage a high-volume requisition portfolio across our main business functions. Based in Heredia, Costa Rica, this role combines people leadership, hands-on recruiting, and process excellence, ensuring a world-class hiring experience for candidates and stakeholders.

The ideal candidate is a strong communicator, highly organized, and thrives in a fast-paced, collaborative, metric-driven environment. You will play a critical role in elevating recruitment operations, coaching recruiters, and driving continuous improvement across the talent acquisition lifecycle.

Main Responsibilities: 

Team Leadership & Coaching (50%):

Lead, mentor, and develop a team of recruiters (junior to senior levels), ensuring consistent delivery and adherence to TA Processes and metrics.Conduct regular 1:1s, coaching sessions, requisitions reviews, and performance check-ins focused on capability building and service quality.Provide guidance on sourcing strategies, stakeholder engagement, candidate experience and process optimization.Monitor regular workload allocation and ensure balanced distribution of requisitions across the team.Foster a positive and inclusive work environment, promoting teamwork, collaboration, and a strong sense of belonging.Support onboarding and training of new team members, creating a culture of operational excellence.

Hands-On Recruitment (50%):

Manage full-cycle recruitment for a high-volume portfolio across assigned business units, including intake meetings, sourcing, screening, assessments and stakeholder management.Build diverse talent pipelines using creative sourcing strategies, market insights, and a data-driven approach.Consult hiring managers as a trusted advisor, providing insights on talent availability, best practices, and recommendations.Ensure an exceptional candidate experience throughout the entire hiring journey.Maintain high data quality in ATS and ensure compliance with internal policies and external regulations.

 Requirements:

Bachelor’s degree in business administration, Human Resources, Psychology or similar degrees.  Fluency in English and Spanish is required. Additional languages are a plus.At least 5 years of experience in end-to-end recruitment for international settings.At least 2 years of experience leading high-volume recruiters in an international setting (directly or indirectly).Demonstrated ability to coach team members and drive performance.Previous experience working with ATSs, MS Excel and MS Teams. Knowledge in Workday, Smartsheet and other online/collaboration technology are highly preferred.Strong talent sourcing skills are required: X-Ray search, Boolean search, market research, others.Proven track record of succeeding in a fast-paced evolving recruitment environment. Strong understanding of sourcing tools, recruitment systems and data-driven decision making.Strong written and verbal communication skills.Strong stakeholder management skills.

Location:

On-site –Belen, CRI

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.