At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Talent Acquisition team is seeking a Talent Acquisition Partner to lead both volume and specialist hiring initiatives. In this role, you will partner with key stakeholders to enhance team performance, deliver high-quality hiring results, and cultivate trusted relationships with hiring leaders. You will champion a proactive and inclusive talent acquisition strategy and leverage insights from recruitment and business trends to design innovative solutions for securing top talent.

How will you make an impact in this role?

Hiring Manager Partnership

Build strong, positive relationships through regular communication.

Seek and act on hiring manager feedback to continuously improve service.

Understand each business area’s structure, work, and challenges to align sourcing strategies.

Share recruitment trends and market insights to support proactive workforce planning.

Act as the primary contact for recruitment-related queries, escalating risks, compliance issues, or opportunities for enhanced solutions when needed.

Recruitment Delivery

Manage end-to-end recruitment following global processes and standards.

Ensure all hiring activities support business objectives and are fully documented in the ATS.

Identify opportunities for continuous improvement and process innovation.

Maintain accurate candidate records and keep workflows updated.

Candidate Management

Provide timely updates, open feedback, and professional guidance to candidates.

Coach candidates for interviews while maintaining authenticity.

Represent the business effectively and ensure candidates can present their strengths.

Manage Expression of Interest applications and employee referrals appropriately.

Talent Initiatives

Support or drive initiatives such as candidate newsletters, marketing campaigns, and sourcing strategies.

Assist with building and maintaining talent pools aligned with hiring needs.

Qualifications

Technical Knowledge

5+ years of recruitment and/or HR experience.

Strong understanding of end-to-end recruitment processes.

Passion for recruitment, with a strong commitment to ethical guidelines and professional standards.
 

Core Competencies

Building Relationships:

Build strong, long-term, and productive partnerships with stakeholders.

Understand business requirements and deliver service that meets or exceeds benchmark standards.

Effective Communication:

Communicate clearly across audiences to maximize understanding and engagement.

Provide transparent guidance and feedback to both hiring managers and candidates.

Quality & Service Orientation:

Consistently deliver high-quality recruitment services.

Act with integrity and demonstrate alignment between values, principles, and behaviors.

Performance & Results Focus:

Set high performance standards and strive for continuous improvement.

Contribute to business outcomes such as productivity, cost efficiency, and process effectiveness.

Change & Innovation:

Identify opportunities for innovation and anticipate changes needed for future success.

Support the implementation of new approaches and improvements.

Learning & Development:

Demonstrate a strong learning mindset, seeking insights from experience, others, and available resources.

Contribute to the growth and learning of colleagues.

Pursue ongoing development of personal skills and capabilities.

Decision Making & Influence:

Identify issues and opportunities, draw sound conclusions, and take timely action.

Influence and negotiate effectively to achieve positive organizational outcomes.
 

Language Skills

Fluent in Japanese (JLPT N1 equivalent).

Business-level proficiency in English.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.