Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

The Talent Acquisition Manager, based in Costa Rica as part of the North America Talent Acquisition Operations team, will lead and develop a dedicated group of Talent Acquisition Operations professionals. This role is responsible for the day-to-day line management of the team, ensuring the delivery of high-quality systems and administrative support across offices and the region.

The Talent Acquisition Operations Manager will drive high-quality, centralized recruiting operations for North America entry-level consultant hiring. In this role, you will partner closely with the Talent Acquisition Operations leadership team, office recruiting teams, and regional recruiting teams to ensure a seamless experience for candidates and consulting teams. You will lead, coach, and develop a large team of Talent Acquisition Operations professionals to meet the organization’s evolving operational needs. Additionally, you will oversee key projects and continuously identify opportunities to enhance processes and systems as we scale.

 

You're good at

Managing and developing a team of talent acquisition operations professionals including assisting the team in prioritizing requests, meeting deadlines, quality checking key work, addressing out of scope requests, and managing project workDeveloping operations recruiting strategy jointly with the operations leadership team including support model, offerings provided, team structure, and tools utilizedParticipating actively in the screening, hiring and on-boarding of new talent acquisition operations team members and temporary staffPlanning temporary capacity needed during peak recruiting season to manage workload and help prioritize capacity against recruiting team needsBuilding strong relationships with offices and regional teams by working closely with these teams to define support needs, determine priorities based on business need, address key questions and concerns, and partner as an extension of the supported teamsIdentifying opportunities for improvement and proposing solutions through analyzing issues that arise, reviewing existing processes, cultivating an open feedback culture, and reviewing metricsDesigning and modifying standard process workflows for major regional and office processes that will be supported by the operations teamIdentifying gaps in our recruiting systems and working with the systems team to propose, test, and implement solutionsSupporting and collaborating with the broader Costa Rica Nexus office Business Services Team management efforts; be a leader in the officeImplementing structured, data-informed retrospectives after each season to evaluate outcomes and enhance team performance through measurable KPIsAssisting in operations metrics collection and analysisLeading and executing strategic projects as needed

What You'll Bring

Bachelor’s Degree or equivalent required, MBA or other graduate degree strongly preferred3-5 years of previous recruiting, HR, operations or other related experience. Prior professional services experience a plusSupervisory/management experience requiredExperience working successfully within a complex matrix structured organizationConsulting experience or exposure a plusFlexibility and some travel required, particularly around peak recruiting season and planning weeksStrong organizational skills with strong attention to detail, accuracy and thoroughnessAbility to set and balance competing priorities, plan workflow and take initiativeAnalytical proficiency; facility with numbersAbility to work effectively with all levels of the organization and work well under pressureAbility to understand and manage complex reporting relationships and incorporate multiple labor laws and culturesStrong interpersonal and communication skills, positive personal and professional image, high standards of professional behavior and ethicsDemonstrated leadership ability; works well as team playerExcellent oral and written communication skills; able to effectively persuade, influence, and negotiateComfortable in resolving conflict and people related issuesAbility to perform successfully in a fast-paced, intellectually intense, service- oriented environment and to interpret rules and guidelines flexibly to enhance the business and in keeping with BCG’s values and cultureDisplay a high degree of flexibility in a demanding, fast paced, and frequently changing environmentProficiency in Microsoft Office Suite (Outlook, Excel, PowerPoint, and Word)Prior experience working with recruiting systems or applicant tracking platforms

 

Who You'll Work With

You will report to the Talent Acquisition Senior Manager and partner with the North America Talent Acquisition Operations team based in our Nexus offices. In this role, you will work closely with office and regional recruiting teams across North America, as well as hiring managers and candidates, to ensure an efficient and effective end-to-end recruitment process.

Additional info

Format Information: 

 

At BCG, our people and relationships are at the heart of everything we do. We believe that in-person work is essential to our culture, mentorship, and professional development. That's why we operate on a hybrid model, with the expectation that team members will be in the office 3 to 5 days per week. This role is designed for those who thrive in a dynamic, collaborative environment and is not intended for remote or virtual work.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.\n
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