**You could say we're at the center of the center.** Here at Edward Jones the client is our single focus and our relationships with them are the measure of everything we do. And Service and Operations divisions are at the center of it all. We support our clients, branch teams and headquarter associates in providing the best possible experience. Advocate for our more than 7 million clients through regulation communication, fraud protection and managing their investment distributions. Protect their investments by mitigating risk. And innovate new ways of working. Using insights to create solutions for the future - in the here and now. **Job Overview** **Position Schedule:** Full-Time The Team Leader is responsible for leading a team of associates who respond directly to phone and written inquiries from our branch offices and/or clients and for Tailored Branch Support teams, also partnering with our branches in CST type support. Inquiries span a wide variety of the firm's products, services and technology solutions. The Team Leader is responsible for associates working in the Home Office as well as a group of home-based associates. Key Responsibilities: + Providing world class service and setting high quality service expectations, communicating department and team goals/objectives and managing workflow through the use of applicable systems, statistical analysis and reporting + Effectively allocating firm resources to accomplish work in the most efficient and cost effective manner + Ensuring associates receive adequate training, have the necessary resources to complete their work and maintain a working proficiency in the topics supported by the department. The Team Leader may also assist in workflow as needed + The Team Leader must provide strong leadership by creating an environment based on trust, open communication, creative thinking, and a cohesive team effort + The Team Leader is responsible for providing associates timely and relevant feedback regarding individual performance through quality reviews, one-on-one sessions, trimester and annual reviews and bonus discussions. The ability to coach and mentor associates on personal and career development goals is a critical component in managing associate performance. + The Team Leader is responsible for focusing team efforts on high-priority actions that directly support firm, division and departmental goals and strategies. This requires the Team Leader to apply discipline in planning and organizing, as well as collaborating with associates in the department and across multiple areas of the firm. + The Team Leader works in partnership with the other stakeholders on projects to support the needs of the Canada Business Unit and our branch teams. He or she must effectively communicate with the team on purpose and scope of a project and how it aligns with firm and division objectives. + The Team Leader is also responsible for identifying and advancing opportunities to improve operational efficiency and/or enhance the branch, client, and associate experience. At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. Visit our career site (https://careers.edwardjones.com/compensation-and-values/) to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate. **Hiring Minimum:** $77000 **Hiring Maximum:** $127000 Read More About Job Overview **Skills/Requirements** Education/Certification + University degree or equivalent experience required. Concentration in business, accounting, finance or management is preferred Experience + 3-5 years of relevant industry experience in a service or operations capacity + Prior experience leading a team of dynamic associates is preferred. Key Skills and Competencies + Strong problem solving skills + Mentoring and coaching skills + Excellent written and verbal communication skills + Project management skills including the ability to build relationships and influence decisions with key stakeholders **Current home-based associates:** While this role is posted as hybrid, **if selected and accepted, you may retain your home-based status.** Edward Jones intends in good faith to continue offering the role as home-based, though future business or regulatory needs may require on-site work. Read More About Skills/Requirements **Awards & Accolades** At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received. Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones (https://careers.edwardjones.com/blog/?\_sft\_category=awards-accolades) Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones (https://careers.edwardjones.com/en-CA/blogs/?\_sft\_category=awards-accolades-en-ca) Read More About Awards & Accolades **About Us** Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns. Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging. People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career. View our Purpose, Inclusion and Citizenship Report (https://careers.edwardjones.com/blog/edward-jones-releases-annual-purpose-inclusion-and-citizenship-report/?codes=DIRECT&utm\_source=DIRECT) . ¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating. Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law. \#LI-HO