Tailor
Rosewood Hotels and Resorts
Job Description Job Summary
To assist in directing a smooth operation and maintaining the highest standards of associates’ uniforms from defect as well as to assist our external guests should they required.
Essential Duties and ResponsibilitiesFully understands and comply with LQA and BRAND STANDARDS of Rosewood Doha.Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.Fit, alter, repair, and make made-to-measure clothing according to associates’ uniform measurements.Fit, alter, repair, and make made-to-measure changes for room linen / terry / upholstery upon requests. Conduct a monthly walk through on floors and inspecting rooms with housekeeping supervisors and manager.Operate the sewing machine and ironing machines, engraving machine according to garments specifications.Take initiative and work productively within any given period of time and must work well under pressure. Work flexible hours, including weekends and evenings if necessary.Attend and hold daily briefings / grooming check within Laundry Department.Demonstrate pride in the workplace with a high-level commitment toward the product, internal guest and external guest.Train new associates and assist the training of all laundry associates to ensure proper handling of linen and uniforms. Utilize the instruction given during the training.Separate stained/damaged hotel linen and determine status for repair, re clean or discard; maintain continuous inventory of discarded uniforms.Promote a helpful and professional image to associates.Report faulty equipment, damaged uniforms/linens, shortages, maintenance needs, safety hazards and problems to the Housekeeping Manager.Demonstrate Rosewood Responsibilities and Core Values in the daily work and follow Company’s Standards Policies and ProceduresVerify that the uniforms of the associates meet the standards of the dress code. Check buttons, sippers, torn of each uniform, making sure that this is perfect and ready for good usage.Attend and providing uniforms to the entire new associates for their personal usage during working time.Replace all uniforms in bad conditions and keep records, keeping the par stock for each associate.Keep enough par stock of uniforms in the storeroom for replacement. Also assist the Laundry Supervisor and Housekeeping Manager with the purchase orders according to annual budget.Assist in the preparation of purchase orders for uniforms for various departments of the hotel, with attention to details of fabrication, measurements, models, etc.Attend repair service guest laundry, paying particular attention to the details requested by the guest.Operate Laundry Services and all machines according to specifications. While processing cleaned articles through the machines, check the cleanliness and condition of each; separate damaged/stained articles in absence of laundry supervisor.Ensure sewing equipment receives adequate preventive maintenance service as well as preparing the report for maintenance.Maintain cleanliness and organization of work areas throughout the shift. Keep the work areas clean, near and immaculate before and after work.Complete control of uniform inventory which has to be strictly followed on monthly basis and report discrepancies.Maintain a high level of hygiene standard at all times in uniform room / soiled uniform area / soiled linen chute / laundry department / equipment areas.At any given time, assist the Laundry Supervisor or/and Housekeeping Department when asked or/and as required.Take charge of special projects when required / instructed.Make sure to apply all emergencies procedures established in the Laundry Department in case of fire, bomb threat etc. Turn off the equipment before leaving the department and meet with all co-workers in the meeting point as soon as possible.
Standard ResponsibilitiesComply and adhere to the Rosewood company policies.Take on other tasks in addition of the ones stated, in a reasonable framework.Be a “brand ambassador” at all times and ensure brand integrity and clarity are always maintained.Model the company’s culture, vision, mission and core values at all times.
Confidentiality
Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests and employees, unless otherwise stated.
Health & SafetyBe aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.Report any defects in the building, plant or equipment according to hotel procedure.Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures.Attend Fire, Health & Safety training and be fully conversant with and abide by all rules concerning Fire, Health & Safety.Be fully conversant with:RegulationsRisk Assessments for your departmentHotel Fire & Bomb Procedures
OtherThe above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.As the hotel’s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.
To assist in directing a smooth operation and maintaining the highest standards of associates’ uniforms from defect as well as to assist our external guests should they required.
Essential Duties and ResponsibilitiesFully understands and comply with LQA and BRAND STANDARDS of Rosewood Doha.Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.Fit, alter, repair, and make made-to-measure clothing according to associates’ uniform measurements.Fit, alter, repair, and make made-to-measure changes for room linen / terry / upholstery upon requests. Conduct a monthly walk through on floors and inspecting rooms with housekeeping supervisors and manager.Operate the sewing machine and ironing machines, engraving machine according to garments specifications.Take initiative and work productively within any given period of time and must work well under pressure. Work flexible hours, including weekends and evenings if necessary.Attend and hold daily briefings / grooming check within Laundry Department.Demonstrate pride in the workplace with a high-level commitment toward the product, internal guest and external guest.Train new associates and assist the training of all laundry associates to ensure proper handling of linen and uniforms. Utilize the instruction given during the training.Separate stained/damaged hotel linen and determine status for repair, re clean or discard; maintain continuous inventory of discarded uniforms.Promote a helpful and professional image to associates.Report faulty equipment, damaged uniforms/linens, shortages, maintenance needs, safety hazards and problems to the Housekeeping Manager.Demonstrate Rosewood Responsibilities and Core Values in the daily work and follow Company’s Standards Policies and ProceduresVerify that the uniforms of the associates meet the standards of the dress code. Check buttons, sippers, torn of each uniform, making sure that this is perfect and ready for good usage.Attend and providing uniforms to the entire new associates for their personal usage during working time.Replace all uniforms in bad conditions and keep records, keeping the par stock for each associate.Keep enough par stock of uniforms in the storeroom for replacement. Also assist the Laundry Supervisor and Housekeeping Manager with the purchase orders according to annual budget.Assist in the preparation of purchase orders for uniforms for various departments of the hotel, with attention to details of fabrication, measurements, models, etc.Attend repair service guest laundry, paying particular attention to the details requested by the guest.Operate Laundry Services and all machines according to specifications. While processing cleaned articles through the machines, check the cleanliness and condition of each; separate damaged/stained articles in absence of laundry supervisor.Ensure sewing equipment receives adequate preventive maintenance service as well as preparing the report for maintenance.Maintain cleanliness and organization of work areas throughout the shift. Keep the work areas clean, near and immaculate before and after work.Complete control of uniform inventory which has to be strictly followed on monthly basis and report discrepancies.Maintain a high level of hygiene standard at all times in uniform room / soiled uniform area / soiled linen chute / laundry department / equipment areas.At any given time, assist the Laundry Supervisor or/and Housekeeping Department when asked or/and as required.Take charge of special projects when required / instructed.Make sure to apply all emergencies procedures established in the Laundry Department in case of fire, bomb threat etc. Turn off the equipment before leaving the department and meet with all co-workers in the meeting point as soon as possible.
Standard ResponsibilitiesComply and adhere to the Rosewood company policies.Take on other tasks in addition of the ones stated, in a reasonable framework.Be a “brand ambassador” at all times and ensure brand integrity and clarity are always maintained.Model the company’s culture, vision, mission and core values at all times.
Confidentiality
Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests and employees, unless otherwise stated.
Health & SafetyBe aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.Report any defects in the building, plant or equipment according to hotel procedure.Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures.Attend Fire, Health & Safety training and be fully conversant with and abide by all rules concerning Fire, Health & Safety.Be fully conversant with:RegulationsRisk Assessments for your departmentHotel Fire & Bomb Procedures
OtherThe above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.As the hotel’s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.
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