**_POSITION SUMMARY:_** The Technical Assistance Center (TAC) team works on-site at the corporate office in Springfield, MO. and offers technical support to end users via phone, in-person, or remote access software. Responsibilities include creating incident tickets, providing front-line support, and handling daily and project tasks. This part-time job requires 20-30 hours per week, with varying shifts, including days, evenings, holidays and weekends. **_ESSENTIAL FUNCTIONS:_** + Provides front line technical support via phone, email, and chat. + Provides password support using tools, such as, Microsoft Active Directory. + Works within remote management tools to find information and deploy resolution to endpoints. + Maintains ticket creation and management. + Stages automated messages and communications to end users. + Creates/update knowledge articles based on day-to-day ticket resolution. + Follow documented processes and procedures. + Contact customers regarding unresolved tickets. + Other duties as assigned **_EDUCATION / EXPERIENCE / CERTIFICATIONS:_** + Required: High school diploma/GED + Preferred: + Associate degree (or higher) in Computer Science or related field + Experience in a call center or customer service environment + CompTIA and/or ITIL certifications **_KNOWLEDGE, SKILLS AND ABILITY:_** + Intermediate knowledge of computing systems including but not limited to: Microsoft and Apple operating systems, Microsoft Office, Microsoft Active Directory, as well as ability to learn new systems as they are implemented into the enterprise. + Verbal Communication: Presents ideas, concepts, and information effectively and clearly through the spoken word; actively listens; communicates comfortably with various audiences; responds effectively to questions. Ability to explain complex technical solutions in a precise, simplified manner. + Keyboarding: You will type company documents such as knowledge articles, ticket notes, and customer communications, and ensure they are error-free. + Flexibility and a passion to grow and learn. Ability to balance role expectations with other initiatives and projects. **_TRAVEL REQUIREMENTS:_** + Some initial requirements may be present for training but not regularly. **_PHYSICAL REQUIREMENTS:_** + Regularly performs computer work, stands and sits. + Occasionally walks. + Seldom/never lifts up to 50lbs. **_INDEPENDENT JUDGEMENT_** : + Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices. **Part Time Benefits Summary:** Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions! + Dental + Vision + Voluntary benefits + 401k Retirement Savings + Paid holidays + Paid vacation + Bass Pro Cares Fund + And more! Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law. _Reasonable Accommodations_ Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com. Bass Pro Shops