Monitor and manage TaaS fleet operations, responding to alerts and coordinating service delivery with fleets and service providers; authorize jobs, verify data accuracy, and provide L1 technical support for telematics devices and sensors; maintain communication with customers and support platforms (GMC, Salesforce, MyWay) while ensuring timely service and issue resolution. **Primary Purpose of the Position:** Oversee TaaS fleet operations using telematics and predictive analytics to ensure efficient vehicle-to-fleet management, timely service delivery, and seamless operational workflows. **Main Duties and Responsibilities:** + Monitor TaaS vehicles via the GMC platform, responding to alerts and coordinating with fleet operators and service providers. + Authorize or reject jobs for TaaS accounts, verify data accuracy, and follow up with service providers to ensure timely completion. + Arrange vehicle availability and coordinate breakdown or roadside services as needed. + Provide Level 1 technical support for telematics devices and sensors. + Maintain communication with customers and internal systems (GMC, Salesforce, MyWay) to ensure smooth operations and data integrity. **Experience:** + Bachelor’s degree required. + Experience in customer support, call center, or similar client-facing roles. + Strong skills in Microsoft Excel and ticketing tools. + Planning, scheduling, or transport/technical sector experience is a plus. **Knowledge & Skills:** + Self-driven with excellent workflow planning and organizational skills. + Solution-oriented with strong problem-solving and communication abilities. + Fluent in German and English; team-oriented, adaptable, and flexible. + Skilled in data management, telematics troubleshooting, and operational coordination. **What We Offer:** + Pay-for-performance incentive plan recognizing and rewarding success. + Comprehensive health coverage including medical subscription and eyeglasses reimbursement. + Life insurance, employee assistance program, and aid allowance to support associates during unexpected life events. + Flexible benefits budget to support personal plans. + Work-life balance through flexible and hybrid work schedules, 25 days of vacation per year, and additional days off for special events. + Access to a library subscription (Bookster), Easter and Christmas allowances, referral bonuses, and Goodyear product discounts. + Career development opportunities including learning from assignments, coaching, mentoring, and exposure to new experiences. + Team-building activities and community support initiatives coordinated by a dedicated Fun and CSR team. \#LI-CD2 Goodyear is one of the world's largest tire companies. It employs about 71,000 people and manufactures its products in 55 facilities in 22 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to Goodyear.com . Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law. At Goodyear, we make life's connections easier every day. People around the world count on us to get them where they need to go, now and into the future. But our relentless pursuit of forward motion doesn't just keep the world moving. It shapes a workplace that celebrates our different talents, experiences, and culture. It inspires us to continue developing our skills and encourages our career moves all while keeping us focused on building a better future for our associates, our business, and the planet. Come discover the opportunities ahead with Team Goodyear. Working at Goodyear (http://jobs.goodyear.com/default/go/Corporate-&-Professional/3944800/) A true member of the Goodyear hiring team will always interview candidates in-person or over the phone before extending any job offers. Candidates are never asked to download software, provide financial information or send payment as part of the employment process. Goodyear is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. If you need reasonable accommodation to complete the online application, or any other part of the employment process, please call the Goodyear Candidate Care Line at 330.796.4500. When contacting us, please provide your name, telephone number, and email address, along with a description of your request for accommodation. Click here for more information about Equal Opportunity laws and here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) for related information. Reasonable workplace accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for a reasonable workplace accommodation will be responded to. Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Click here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) for more information about Equal Opportunity laws and here (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) for related information. See Goodyear's EEO & Affirmative Action Policy Affirmation here (https://corporate.goodyear.com/content/dam/goodyear-corp/documents/policies/eeo-and-aa-affirmation/Goodyear-EEO-and-AA-Policy-Affirmation.pdf) . Notice: Federal law requires Goodyear to verify the identity and employment eligibility of all persons hired to work in the United States. Goodyear will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. See posters below for details. E-Verify Participation Poster (English and Spanish) (https://E-Verify%20Participation%20Poster%20English%20and%20Spanish) If you have the right to work, don't let anyone take it away. Are you an agency Recruiter in the Americas or Asia Pacific? Goodyear’s Global Talent Acquisition team has partnered with Recruitifi for all salaried, non-executive level candidate submissions. To be a part of our agency community please apply here (http://recruitifi.com/app/public/agency-registration?solicited\_employer=8ed14977-19f5-49d9-997f-9392c2c544dc%27%3Ejoin%20our%20RecruitiFi%20community) .