**Job Description** **Are You Ready to Make It Happen at Mondelēz International?** **Join our Mission to Lead the Future of Snacking. Make It Matter.** As part of Mondelēz International Digital Services, you work with the services operations capability leads to ensure that defined processes and tools (which could be in sales, finance, marketing, customer service and logistics, procurement, HR, etc.) are used to provide impeccable service to the organization. You and your team will define and carry out resourcing plans that deliver efficient organizational performance **How you will contribute** In this role, you will oversee compliance monitoring, quality assurance and data protection activities and ensure the effective use of enabling technology, including case management tools. In addition, you will plan for and make sure that daily activities are completed, and implement and monitor quality standards for your team, including reviewing and adjusting key performance indicators and service level agreements to drive continuous improvement. You will also monitor, analyze and improve team performance to improve customer satisfaction. As a people leader, you will coach, motivate, train and inspire direct reports, provide guidance and direction to your team to ensure they are providing excellent responses to queries and requests, and manage individual performance. **What you will bring** A desire to drive your future and accelerate your career. You will bring experience and knowledge in: + Data management + Leading teams, coaching and mentoring + Managing performance driven by service level agreements and metrics + Relationship management with a client focus + Problem solving and analytical skills + Communicating effectively, verbally and in writing + Process management skills + Working in a shared service organization a decided advantage **Sabemos do nosso papel como agentes de transformação para gerar uma mudança positiva, por isso, diversidade, equidade e inclusão são uma de nossas prioridades. Acreditamos na quebra de estereótipos e barreiras para garantir a representatividade da sociedade dentro da nossa empresa. E, para isso, temos um Comitê de Diversidade que atua em quatro frentes, Pessoas com deficiência (PCD), Étnico-Racial, Mulheres e LGBTQIAP+, além de fazer parte do MOVER - Movimento pela Equidade Racial.** **Mais sobre esta função** + **Escopo da Posição** Atuação dedicada à área Comercial (Marketing e Vendas), com foco em recrutamento consultivo e estratégico. Responsável por liderar processos seletivos complexos, realizar mapeamento de mercado, propor soluções com base em dados e posicionar Talent Acquisition como parceiro de negócio. Também contribuirá com projetos de transformação alinhados às estratégias da área Comercial. + **Perfil Esperado e Expectativas** 1. Experiência e paixão por liderar equipes ou iniciativas, influenciando stakeholders e direcionando esforços para atingir objetivos estratégicos. 2. Experiência sólida em recrutamento, com vivência em ambientes dinâmicos e processos de alta complexidade. 3. Perfil consultivo e influente, capaz de construir credibilidade e desafiar o status quo 4. Alta capacidade de priorização, agilidade e resiliência 5. Forte orientação a impacto, resultado e visão estratégica de longo prazo 6. Habilidade de leitura de cenário e de negócio. 7. Capacidade analítica e de storytelling para geração de insights e soluções Inglês fluente **Trabalho híbrido em São Paulo/SP** A Mondelez International está atenta ao Futuro do Trabalho e valoriza o bem-estar de nossas pessoas, buscando proporcionar as melhores experiências. Sendo assim, algumas de nossas vagas administrativas são elegíveis ao modelo híbrido, possibilitando o trabalho remoto em alguns dias da semana. No Relocation support available Business Unit Summary **Mondelēz Brasil is Mondelēz International’s fourth largest operation in the world, with approximately 7,500 employees proudly producing, selling and distributing some of the most beloved brands of chewing gum, candies, powdered beverages, cream cheeses, chocolates, cookies and desserts in Brazil. We make the Brazilians’ favorite products such as Bis, Lacta, Oreo, Club Social, Sonho de Valsa, Trakinas, Trident, Halls, Royal, Tang and many others. We are truly part of the lives of Brazilians: You can find our mouth-watering products in more than 700,000 points of sale and we are present in more than 92% of Brazilian homes. Our factories are located in Vitória de Santo Antão, in the state of Pernambuco, and Curitiba, in the state of Paraná. We are also home to one of the company's 11 technology centers around the world, responsible for research and development, so we can continue to create new and innovative products, offering the right snack for the right time, done in the right way.** Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. **Job Type** Casual (No Fixed Hours) Service Operations (Delivery) Global Business Services At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about. We have a rich portfolio of strong brands – both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast. Join us and Make It An Opportunity! Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.