Job Summary: We are seeking a skilled and customer-focused Desktop Support Technician to join our IT team. This role is responsible for providing technical assistance and support to end-users for hardware, software, and network-related issues. The ideal candidate will have strong troubleshooting skills, a proactive attitude, and a passion for delivering excellent customer service. Key Responsibilities: + Provide first and second-level support for desktops, laptops, printers, mobile devices, and peripherals. + Troubleshoot and resolve hardware, software, and network connectivity issues. + Install, configure, and maintain Windows and Mac operating systems and applications. + Support Office 365, Active Directory, and other enterprise tools. + Set up and maintain user accounts, permissions, and access rights. + Assist with onboarding and offboarding of employees, including hardware setup and account provisioning. + Maintain accurate documentation of issues, solutions, and procedures in the ticketing system. + Escalate unresolved issues to appropriate internal teams or vendors. + Monitor and maintain IT inventory and asset tracking. + Ensure compliance with IT policies and security standards. Qualifications: + 2–4 years of experience in desktop or technical support roles. + Strong knowledge of Windows and macOS environments. + Experience with Office 365, Active Directory, and remote support tools. + Familiarity with networking concepts (TCP/IP, DNS, DHCP). + Excellent communication and interpersonal skills. + Ability to work independently and manage multiple priorities. + CompTIA A+, Network+, or Microsoft certifications are a plus. Preferred Skills: + Experience with ticketing systems (e.g., ServiceNow, Zendesk, Freshservice). + Knowledge of VPNs, remote desktop tools, and mobile device management (MDM). + Exposure to ITIL practices and service desk operations. Pay and Benefits The pay range for this position is $18.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Vergennes,VT. Application Deadline This position is anticipated to close on Aug 9, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.