Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

An APM/Dynatrace Administrator is responsible for managing and maintaining the Dynatrace Application Performance Monitoring (APM) platform within an organization. This role ensures optimal monitoring, performance, and availability of applications, systems, and infrastructure.

Primary Responsibilities:

Platform ManagementInstall, configure, and maintain the APM/Dynatrace platform, including updates and patchesManage Dynatrace agents and ensure proper deployment across applications and infrastructureOptimize and fine-tune the Dynatrace environment for performance and scalabilityJMeter Tool AdministrationInstall, configure, and maintain Apache JMeter and related pluginsOptimize JMeter tool settings for large-scale performance testingManage JMeter updates, patches, and add-ons to ensure compatibility and performanceScripting & TroubleshootingDesign, develop, and execute performance test scripts using JMeter for applications, APIs, and systemsConfigure test plans to simulate load, stress, endurance, and scalability scenariosIntegrate JMeter with other tools like Jenkins, Grafana, or InfluxDB for CI/CD pipelines and real-time monitoringWrite and debug JMeter test scripts for various protocols (HTTP, WebSocket, FTP, etc.)Resolve technical issues related to JMeter execution or configurationImplement various use cases of AI & AutomationMonitoring and AlertingSet up monitoring for applications, services, and infrastructure using APM/DynatraceCreate and manage dashboards, reports, and custom alerts to meet business requirementsImplement synthetic monitoring for key transactions and servicesPerformance ManagementAnalyze application performance data to identify bottlenecks and suggest improvementsCollaborate with development and operations teams to troubleshoot issues and improve system performanceAnalyze test results to identify bottlenecks, failures, and areas for optimizationIntegration and AutomationIntegrate Dynatrace with other tools, such as CI/CD pipelines, ITSM platforms, and incident management systemsUse APIs, scripts, or tools to enhance the efficiency of JMeter testing processesAutomate routine tasks using APIs, scripts, or other tools to enhance efficiencyIncident ManagementSupport incident detection and resolution using Dynatrace insightsDocument root cause analyses (RCAs) and provide actionable recommendations for recurring issuesCompliance and DocumentationEnsure compliance with organizational policies and industry standardsMaintain accurate and up-to-date documentation for APM/Dynatrace configurations, processes, and guidelinesDocument JMeter configurations, scripts, and test resultsComply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

Hands-on experience with Dynatrace platform administrationScripting experience in languages like Groovy, Java, or Python, AI & CopilotKnowledge of scripting languages like PowerShell, Python, or Shell for automationBasic Zabbix hands-on knowledgeSolid knowledge of performance testing methodologies and best practicesFamiliarity with CI/CD pipelines, container orchestration (e.g., Kubernetes), and cloud environments (AWS, Azure, or GCP)Familiarity with protocols such as HTTP/S, REST, SOAP, JDBC, and WebSocketsProficiency in application monitoring, synthetic monitoring, and infrastructure monitoringProficiency in Apache JMeter & VuGen tool administration and performance testing

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.