Job Description Insight Globals role within this program is to work on a research team who is supporting a long-term effort to make person-to-person communication in Virtual Reality indistinguishable from real life. This team's core function is to collect user data, which in this case is scans of the persons face and body. We capture facial expressions, eye movement, voice, etc; to then build a virtual model of that person. From there, A.I. uses cameras embedded in the VR headset to predict their movements based off the data we collected. The result is a hyper realistic model of that person whose expressions (face, mouth, eyes, forehead wrinkles, etc.) change in real time even when they have a headset on. The System Integrator will work closely with the User Studies team to understand ongoing issues with capture stages and correct these issues to keep the stages operational for external participants. Additional responsibilities include:  Providing onsite troubleshooting, maintenance, and technical support for the capture systems during the capture process. o Maintain and address component bugs and issues o Analyze frequent failures and make suggestions for how to solve these issues o Create lasting solutions for frequent or recurring issues. o Assembly support for system upgrades.  Escalate any non-standard issues to the appropriate Client team using an internal issue reporting tool.  Helping to maintain system documentation  Collect data to verify component performance We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements Experience in a product or field support role  Bachelors Degree in computer engineering, engineering technology, or computer science or relevant experience (2 years of professional experience)  Experience troubleshooting in a Linux environment and proven experience going into Linux terminals and using Linux command line utilities  Experience with hardware root cause analysis and related data collection  Experience with detailed technical documentation and use of a ticketing or tasking system such a Jira  Experience in a production based environment with an understanding of how to update task documentation  Network troubleshooting: understanding network protocols, how to set up IP addresses, ping different devices that arent coming online  Scripting (Should be able to write basic automation tasks in bash or python)  Experience running cable, wires, or understanding of fiber connections  Strong communication skills Experience with virtual reality systems, cameras and optical systems, lighting systems, and audio systems  Experience calibrating and debugging sensors null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.