Systems EngineerRemote - United KingdomJR012367 At Ensono, our **purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things!** We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation. Developing impactful solutions is something we do together at Ensono because **Ideas Start Here** . Great things happen when many voices are heard, and people are supported to run with their ideas. On our teams, you will be backed by leaders with a passion for our business. This is a place where your ideas can **Do Great Things.** We can **Do Great Things** because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. **Adventure starts here.** Here you will be a part of a team that encourages you to master your craft, ask tomorrow’s questions today, and chart your path. Our Associates focus on client impact with curiosity and a feeling of relentless commitment. **About the role and what you will be doing:** As a system engineer, you will **play a crucial role in** our Hybrid Cloud POD **,** supporting mission-critical infrastructure for Ensono’s clients. **Your expertise will be instrumental in** resolving complex technical client incidents and problems, delivering a responsive and remarkable service **that our clients rely on** . This role is ideal for someone with a solid grounding in Windows systems who is enthusiastic to expand their skills in a collaborative environment. Experience with Linux and AWS would be advantageous. **Key Responsibilities** + Provide technical support for Ensono client environments, resolving incidents and service requests escalated. + Perform problem management, helping to identify and tackle critical and recurring issues. + Support the change management process, including drafting and implementing changes under guidance. + Perform administration and troubleshooting of Windows Server environments. + Gain experience with virtualisation technologies (VMware, AWS, and Azure). + Participate in Disaster Recovery exercises alongside senior engineers. + Support post-incident reviews and root cause analysis for client reporting + Collaborate with vendors and internal teams, escalating issues when required. + Continue developing technical expertise through training, mentorship, and exposure to clients. + Participate in an out-of-hours on-call rota, if required. **Knowledge & Skills** + Possess a strong understanding of Windows server administration and troubleshooting. + Experience in Linux server administration and troubleshooting. + Experience with AWS environments. + Additional preferred knowledge: Azure, VMware, networking, and storage area networks. + Knowledge of ITIL and its function within IT. + Excellent communication and customer service skills. + Analytical mindset with a willingness to learn and grow. **Experience** + 1-2 years of experience in a systems engineer role (Windows/Linux/AWS). + Experience working within a managed services environment is advantageous. + Knowledge of working in an ITIL environment. **Certifications** + Engineering certification in Microsoft, Red Hat, AWS, or Azure is desirable. + ITIL Foundation. **Benefits:** We believe that great work deserves great rewards. In return for your ideas, commitment and ambition, we’ll give you a very competitive base salary and a range of benefits as soon as you join. On top of your highly competitive base salary, we offer: + Competitive base with uncapped commission + The ability to work from a range of flexible locations + Prestigious sales and broader team recognition with the Annual Presidents Club + Starting with 27 days annual leave (plus bank holidays) – accruing to 30 + 1/2 day leave on your birthday + Sabbatical options at 5 & 10 years’ service + 5 days study leave + Generous company pension + Private healthcare for you and your family + Payroll giving + Enhanced paternity and maternity leave + Equity appreciation program incentive plan + Life and income protection + Additional perks such as discounted gym memberships, cycle scheme, EAP and more! JR012367