At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Systems Engineer (L2), Product Team
The Systems Engineer position provides expert advice for the enterprise by troubleshooting problems,
finding solutions or escalating as appropriate while following our customer service standards. This role has
primary responsibility to monitor the ticketing system and carry out customer requests pertaining to
on/offboarding, usage, and standards, in production. Additionally, the Systems Engineer has key
responsibility for system administration, resolving hardware and software technical problems and
malfunctions related to the Product infrastructure and operations, as well as customer experience.. May
lead, create new or update existing support procedures as well as direct the work of others.
Primary Responsibilities:
● Monitor the ticketing system and carry out customer requests pertaining to on/offboarding, usage, and
standards, in production
● Monitors systems health, reacting appropriately to ensure disruption is avoided or minimized
● Monitor and maintain virtual and physical IT inventory; interconnect infrastructure, network systems
and components, system administration and repairing failed devices
● Provides first level support to internal and external customers with a high degree of customer service,
quality and expertise by performing a variety of basic tasks
● Acquires, maintains and documents knowledge of existing systems and new systems to provide
technically accurate assistance by keeping informed of the most recent trends and technologies
Qualifications:
● Bachelor's degree from an accredited college or university in computer sciences, or related field
preferred.
● Minimum 2-5 years’ experience in technical operations and/or an equivalent combination of
training preferred.
● Experience with systems engineering functions: requirements, development, system interfaces,
implementation, verification and validation, deployment and system operation
● A thorough working knowledge of local area networks, server installations, TCP/IP, routers,
switches and WAN concepts preferred
● Familiarity with storage and SAN technologies; file, object and block
● Clear understanding of virtualization technology and practices
● Clear understanding of database methodology, preference in Oracle and Microsoft SQL Server
Exposure to a variety of computing/storage platforms, including AHV (Nutanix), VMware, Scality,
Cisco UCS Servers, Nimble/Alletra Storage, MSA Storage, and Azure
● Knowledge and experience with operating systems including Linux and Microsoft Server
● Product knowledge of Nutanix, VMware, Backup & Recovery Practices, Active Directory, System
Monitoring, Firewall Concepts, Operating System/Firmware Patching Practices
● Responsible for 24-hour operational support and on call rotation or emergency coverage
● Must be able to communicate clearly and effectively in English, both verbally, typed and written