Job Title: System Engineer (Desktop Support)

(this position is Hybrid working 2 days a week in the SBH Texas Support Center)

This position is not eligible for immigration sponsorship.

“At Sally Beauty Holdings, we find beauty in diversity.  Our inclusivity and self-expression are what fuel our innovation and growth. You are welcome here, and you can thrive here. We find beauty in YOU. Join us.”

Essential Function

Works with customers to provide timely and professional support while maintaining hardware and software lifecycles, and documenting issues/resolutions for internal IT teams.  

Primary Duties

25% Provide first level contact, log tickets, and convey resolutions to customer issues. 

25% Deploy and maintain hardware and software in production environment. Manage warranties, repairs and firmware upgrades.  Patch existing software according to vendor requirements and company SLA.

15% Properly escalate, track and redirect problems to correct resources. 

10% Utilize excellent customer service skills, provide feedback and see problems through to resolution,

10% Maintain hardware and software inventory. 

5% Document training materials, procedures and update knowledge base. 

5% Participate in hardware and software evaluations. 

5% Other Duties as assigned.

Knowledge, Skills and Abilities

• High School Education, Technical certifications or 2 + years’ experience preferred. 

• Industry certifications (A+, Network +, CCNA, CCNP, MSCA, MCSP, Mobility+)

• 1-2 years in related fields. 

Working Conditions/ Physical Requirements

The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail stores, and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lighted, heated, and ventilated.

The work involves moderate activity. Typically, the employee may sit comfortably to do the work. However, there may be some walking; standing; bending; carrying of moderately heavy computer and network gear up to 50 lbs.  Employee must be able to lift 50 lbs. and do moderate amount of physical activity.  

Competencies / Attributes

Puts Customers First Excellent communication and customer service skills. Demonstrates Accountability Takes responsibility for performance and team relationships and always seeks to improve. Shows a Bias for Action Proactively researches and solves issues.  Acts as One Strong interpersonal skills and works great as part of a team. Aptitude for Innovation Keeps up with industry trends and knowledge. Builds Talent Mentors and coaches junior staff and shares knowledge.

Benefits

We offer a competitive salary and outstanding benefits package that includes medical, dental, vision, life Insurance, paid vacation and sick days, paid holidays, tuition reimbursement and 401(k) with company match. In addition, associates of SBH may take advantage of our in house salon with complementary services and a varied selection of food options at our corporate campus. Also, featured at our corporate campus, is both a Sally Beauty and CosmoProf Professional onsite store, where associates enjoy a great merchandise discount!

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, or disability.

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