**Description:** **The Opportunity** Hyatt seeks an enthusiastic Analyst to join our Risk Management Department. In this role, you will be collaborating closely with the broader Risk Management, Operations, and Technology teams, where you’ll be instrumental in continuing to make Hyatt a leading hospitality company. You’ll be part of a team that is passionate about diversity, equity, and inclusion, and is committed to nurturing curiosity and new skills. **Who We Are** At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues. As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers. **Why Now?** This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception. **How We Care for Our People** What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family.Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious _100 Best Companies to Work For®_ list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong. **We’re proud to offer exceptional corporate benefits, which include:** · Annual allotment of free hotel stays at Hyatt hotels globally · Flexible work schedule · Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center · A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption · Paid Time Off, Medical, Dental, Vision, 401K with company match **Who You Are** As our ideal candidate, you understand the power and purpose of our culture of care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and well-being. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally. **The Role** The Risk Business Systems Analyst provides systems administration and reporting for SAAS-based technology solutions in use by the Hyatt Risk Management department. The role is responsible for identifying, tracking, and resolving software bugs and technical issues across a suite of internal and external applications. The ideal candidate will work closely with the vendor and internal stakeholders, including developers, as well as corporate end users from both above and below property to ensure timely and effective resolution of software problems. The Systems Analyst works under general supervision to formulate and define system scope and objectives through research and fact-finding combined with an understanding of applicable business systems, technology, and industry requirements. Develops or modifies moderately complex information systems, including analysis of business and user needs, documenting requirements, and revising existing system logic and workflows as necessary to automate/optimize processes through third party applications. Performs systems analysis and considers the business implications of technology to the current business environment. In addition, this position will be responsible for collaborating with our application support team and business owners to assist in timely resolving level 3 system issues. •Develop and maintain relationships with customers, both domestic and global.. •Manage Tier 1-2 response to incoming service requests for all Hyatt Risk Management technology platforms. •Collaborate with vendor support teams to escalate and resolve technical issues and provide clear status and feedback to end users. •Monitor and triage incoming bugs and technical issues from users and internal teams. •Reproduce, document, and prioritize bugs using issue tracking systems (e.g., Jira, Azure DevOps, ServiceNow). •Collaborate with software engineers to diagnose root causes and verify fixes. •Provide clear communications to business users related to technical issues and problem resolution. •Manage user access and administration based upon Hyatt IT procedures. •Develop test plans and perform application testing for configuration or system-related changes. •Develop/deliver/maintain end-user training and system documentation as needed. •Contribute to the continuous improvement of support processes and Risk Management technology solutions. **Qualifications:** **Experience Required:** •1-2 years of IT experience in a help desk or technology support role, preferably in a Global organization. •Experience with technical troubleshooting and technical support of non-technical end users in a professional capacity. •Strong knowledge of user administration principles and toolsets, such as Active Directory and Multi-Factor Authentication. •Experience managing teams, external vendors, and large budgets. •Some knowledge of application development, programming and scripting languages, project management. •Bachelor’s degree or equivalent work experience. **Experience Preferred:** •PC and Microsoft Office proficiency required (Word, Excel, PowerPoint) •Experience with web-based applications management, including access management and provisioning, reporting, and/or customization •Experience with Jira, ServiceNow, or similar bug tracking and/or ticket systems •Familiarity or experience with data visualization tools such as Power BI, Tableau or BrightGauge •Familiarity with Oracle ERP and risk/insurance management systems (e.g., RMIS, Origami, Riskonnect) a plus •Familiarity with debugging tools, log analysis tools, or browser development tools •Familiarity with ETL and other data analytics tools •Familiarity with coding or scripting language •Familiarity with data analytics tools and enterprise integration systems •Strong written and verbal communication skills, especially in terms of translation between business and technical requirements •Excellent customer support skills and a desire to help others •Ability to work independently and as a member of a team •Aptitude for technology and troubleshooting •Ability to manage multiple issues across different software platforms simultaneously •Ability to diagnose and resolve technical issues effectively and efficiently •Ability to execute standard operating procedures according to specified policy or industry best practices •Quick learner The pay range for this position is $38.00/hour-$43.00/hour. The final pay rate offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate. The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary. **We welcome you:** Research shows that individuals tend to apply to jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better. We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place. **Primary Location:** US-IL-Chicago **Organization:** Hyatt Corporate Office **Pay Basis:** Hourly **Job Level:** Full-time **Job:** Legal **Req ID:** CHI014966 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.