Kforce is immediately adding a full-time Systems Administrator in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Boise, ID. Roles and Responsibilities: Support, Issue Resolution and Escalation: Manage Issue Resolution: * Work with Customer's IT, end users and OEM vendors to resolve issues Pre-Install, System Configuration, and Compatibility: * Perform Integration and Compatibility Testing * Install/Configure Server Software Support, Issue Resolution and Escalation: * Provide subject matter expertise on technical functionality, service and support of all system functions * The System Administration role is focused on proactive work and system configuration * Perform triaging of issues and determining if they reside with output device, card reader, embedded Secure Release Here software, external Secure Release Here Sentry device, network, or server(s) * Review Ticketing System(s): Reviewing tickets submitted to determine if system issues exist * Create and Maintain Documentation: Create documentation for Customer regarding processes and procedures and log any troubleshooting steps taken to correct common/typical problems Scheduled Weekend Work: * Provide support for BANA initiated and scheduled weekend work such as server updates, disaster recovery testing, etc. with the following limitations: Subject to Pharos resource availability; Minimum of 2 weeks advance notice required; Scheduled in advance and confirmed with Pharos 7x24 Escalated Support: * Provide an escalation engineer on standby for priority 1 or priority 2 issues, acting as an escalation point for the System Administrators