Essential Duties and Responsibilities:
- Demonstrate substantial understanding of technical tactics by using a variety of internal and external sources to repair the operational deficiency.
- May provide guidance and work leadership to less-experienced technicians.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.

Job Specific Duties/Responsibilities: - Works in liaison with Maximus IT and vendors to provide hands-on/on-site support, testing and troubleshooting assistance for network equipment and cabling and other related systems/equipment at all locations in assigned region. This includes working with other IT departments and vendors to resolve technical issues or implement new technologies for different lines of business- Provides Tier 2 Level support for request that cannot be resolved remotely where on-site hands-on inspection and remediation is required - Become the subject matter expert for various software applications and end point configurations for the business - Provide Windows / Mac / Linux OS support by evaluating and troubleshooting issues including running in-depth diagnostics - Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual and or job aids - Escort vendors inside the data rooms and ensure changes, maintenance is documented, and all safety precautions have been followed - Serve as technical liaison between program staff and IT - Perform technology upgrades and refreshes - Participate in support activities for virtual or in-person projects focused on assisting the transition of newly trained staff into production - Manage and maintain onsite IT equipment by receiving, inventorying, imaging and deploying IT assets Minimum Requirements
- High School diploma or equivalent with 2-4 years of experience.
- May have additional training or education in area of specialization. Job Specific Requirements: - High School Diploma or equivalent with 2-4 years of relevant experience
Preferred Experience and Abilities: - Comply with all company required policies, procedures and processes including but not limited to required training- Ability to communicate in an understandable, polite, and friendly manner, both written and verbal- Strong organizational skills and ability to multi-task in a medium-size business environment- Availability to respond to the needs of internal stakeholders- Responsible for adhering to established safety standards- Performs other duties as may be assigned by management
Physical Requirements: - Ability to sit for up to 80% of time - Ability to lift or carry objects up to 10 lbs. - Frequent use of computer, telephone, and office equipment (copier, fax, scanner) - Ability to work in an office environment EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.  That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. AccommodationsMaximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at applicantaccom@maximus.com.