*D.R. Horton, Inc., the largest homebuilder in the U.S.,*was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website atwww.drhorton.comfor more information *D.R. Horton, Inc.*is currently looking for a*_System Support Specialist II_*. The right candidate, with some supervision, acts as a key contact for the user community to provide mortgage and title front line support. The System Support Specialist II provides support to users nationwide. *Essential Duties and Responsibilities*include the following. Other duties may be assigned. • Fulfill the requirement to work standard Help Desk hours of operation M-F 7:00am-7:00pm Central, and Saturday 10:00am-3:00pm Central. Work an 8-hour shift Monday – Friday with team member rotation for the Saturday shift. Hours are subject to change as deemed necessary by management • Provide information to and execute problem resolution for end users. User requests are received via phone and email • Respond to all user requests related to Financial Services (FS) applications, including Mortgage Loan Origination (Encompass), Title Closing & Insurance (SoftPro), Electronic Document Management (Encomia), and Servicing (FICS) • Support and maintain data for multiple components of the Intranet system, including reports, Do Not Call Manager, and Training Tracker • Maintain employee security access to FS applications and third parties, including periodic audits and reviews; following documented policies and procedures • Exercise judgment regarding issue escalation to another System Support Specialist, business partners or other IT personnel • Perform routine duties independently. Discuss and seek approval as needed from the Help Desk Manager or System Support Specialist III • Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company • Ability to work overtime • Prepare reports for management review, such as Daily Help Desk Statistics • Follow up with users when an issue is not immediately resolved, until it is resolved • Work with the team to maintain team and support documentation • Additional duties as assigned by the Help Desk Manager *Required Qualifications* * Must have at least six months experience as a Loan Processor or Loan Closer working with Loan Origination software * One to two years related experience * Ability to apply common sense understanding to carry out instructions furnished in written oral form or via DRH applications * Proficiency with MS Office and email * Ability to sit for majority of 8-hour workday; use hands to finger, handle or feel; reach with hands and arms; talk and hear. Specific vision abilities required by this job include close vision, peripheral vision and color vision. Must occasionally lift and/or move up to 15 pounds. * The noise level is generally moderate. *Preferred Qualifications* * Bachelor’s degree in Business Administration, Computer Science or a related field is desired * Any mortgage-related, computer or I.T. certificate is beneficial Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including: * Medical, Dental and Vision * 401(K) * Employee Stock Purchase Plan * Flex Spending Accounts * Life & Disability Insurance * Vacation, Sick, Personal Time and Company Holidays * Multiple Voluntary and Company provided Benefits*/**/* */*Build YOUR future with D.R. Horton, America’s Builder.** */**/*#WeBuildPeopleToo*/**/**/* **Job:** **Information Technology* **Organization:** **Mortgage* **Title:** *System Support Specialist II* **Location:** *TX-Austin* **Requisition ID:** *2600913*