Job Title: System Support Analyst Location: Indianapolis, IN Hours/Schedule: M-F, 8-5 Type: Contract Overview The System Support Analyst will manage service operations supporting digital health software and data systems. The role ensures compliance, service continuity, and audit readiness through CAPA management, access controls, change requests, and validation documentation. This hybrid position requires a proactive, detail-oriented professional skilled in service management within regulated or enterprise environments. Responsibilities + Monitor and complete CAPA (Corrective and Preventive Action) items. + Manage access controls, including periodic access reviews and account secret rotations. + Maintain and update validation documentation in alignment with regulatory and quality standards. + Provide operational support across service workflows for the Magnol.Ai team. + Create and manage change requests for system updates and improvements. + Generate, analyze, and report on usage and change metrics. + Utilize Jira and ServiceNow to track tasks, manage CAPA progress, and coordinate change requests. + Collaborate with internal teams to support compliance, security, and continuous improvement. Qualifications + 1–3 years of relevant experience. + Bachelor’s degree in Information Technology, Computer Science, or related field. + Experience in service management within regulated or enterprise environments. + Familiarity with CAPA processes, access control, and change management. + Knowledge of validation documentation practices and audit requirements. + Proficiency in Jira or similar task management tools. + Strong analytical skills with experience in metric reporting tools. + Excellent communication and coordination abilities. + Ability to work independently and collaboratively across technical and operational teams. + Hybrid work arrangement required. Benefits System One offers eligible employees health and welfare benefits coverage options, including medical, dental, vision, spending accounts, life insurance, voluntary plans, and participation in a 401(k) plan. Ref: #558-Scientific System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.