**Introduction** At IBM Infrastructure & Technology, we design and operate the systems that keep the world running. From high-resiliency mainframes and hybrid cloud platforms to networking, automation, and site reliability. Our teams ensure the performance, security, and scalability that clients and industries depend on every day. Working in Infrastructure & Technology means tackling complex challenges with curiosity and collaboration. You’ll work with diverse technologies and colleagues worldwide to deliver resilient, future-ready solutions that power innovation. With continuous learning, career growth, and a supportive culture, IBM provides the opportunities to build expertise and shape the infrastructure that drives progress. **Your role and responsibilities** As a System Services Representative for IBM Storage, you will be responsible for on-site installation, maintenance, and repair of IBM storage equipment, as well as performing services activities such as Technical Delivery Assessment and installation planning. You will work closely with clients to deliver high-quality technical support and operational services. Your primary responsibilities will include: • Perform On-Site Installation and Maintenance: Install, maintain, and repair IBM storage equipment at client sites, ensuring timely and effective delivery of services. • Deliver Technical Support: Provide technical assistance and support to clients, including problem source identification, incident resolution, and implementation of determined solutions. • Collaborate with Support Centers: Work with professionals in different support centers and business units to achieve high-quality problem resolutions and ensure client satisfaction. • Manage Critical Situations: Act as the IBM technical interface to clients during critical situations, managing the situation until the problem is resolved. • Maintain Technical Certifications: Stay up-to-date with Digital Technical Certifications and Soft Skills trainings to provide outstanding IBM service to clients. **Required technical and professional expertise** * Exposure to IBM Storage Equipment: Familiarity with installation, maintenance, and repair of IBM storage equipment, including understanding of associated software and operating systems. * Experience with Technical Delivery Assessment: Knowledge of installation planning, account management, and systems-level problem determination for IBM storage equipment. * Certification in Digital Technical Certifications: Possession of current Digital Technical Certifications, with ability to constantly update and maintain certification status. * Experience with Client-Facing Technical Support: Understanding of technical support principles, including problem source identification, incident resolution, and implementation of determined solutions. * Familiarity with IBM Tools and Platforms: Basic understanding of IBM tools, such as Cognitive Support Platform (Salesforce) and Watson Einstein Analytics, to drive automation and improve effectiveness of client operations. **Preferred technical and professional experience** * Familiarity with Hybrid Cloud: Knowledge of Hybrid Cloud client environments and infrastructure services, including maintenance and consultancy. * Exposure to IT Engineering: Basic understanding of general electric and information technology engineering principles, including installation, customization, operation, recovery, and tuning. * Understanding of IBM Strategy: Familiarity with IBM's technical support strategy and ability to advocate for its principles. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.