Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
As part of our team in as a System Engineering Technical Specialist where you will manage the design and implementation of appropriate and sustainable solutions and ensure effective collaboration and integration across product houses, business units and segments where you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious.
Now’s the time to imagine your potential in a team where experts come together and ignite effective change!!!
Monitor and manage the IT operational support for Point of Presence and other supported First Rand business units while ensuring adherence to business requirements and expectations (SLA)
In their designated area they are responsible for monitoring, communicating and vendor management of regional Service Level Reports
Identification of problems and trends and initiate action on relevant teams to rectify
Track all known regional problems until successful resolution
Recommendation of service improvement initiatives
Track and report Service issues caused by changes
Enforce adherence to standards and processes in both operational and project areas
Escalate and / or fix non-compliance to standards and processes
Interface between regional business teams and Point of Presence IT.
Establish and build relationships with key regional stakeholders within Point of Presence and other relevant business units
Drive and adhere to Point of Presence processes and defined IT infrastructure standards in alignment with ITIL best practice with a focus on continuous service improvement
Manage all Asset movements and Procurement on behalf of Branch.
Project co-ordination and involvement to ensure timely delivery of projects in accordance with project scope and charter.
Major Capex Projects: Revamp, New, Relocation and Closures, Mobile Branches
Accountable for self-management of performance, time and costs
Assist with identification of potential IT resources from branch network
Produce feedback report on regional IT performance
A minimum of 5 years solid experience in IT operations, software and hardware support across various platforms.
Experience in the application of an IT Service Framework (for example ITIL) is preferred
Project Management experience is strongly preferred.
Solid experience in interacting with internal customers with demonstrated customer service orientation. Must have a technical background with a strong preference for hands-on support in a large IT environment
You Will Be an Ideal Candidate If You Have
4-5 Years Experience in IT Project Management
Minimum 5 years experience in banking or financial industry
ITIL V3 qualification
A technology qualification is strongly preferred
Bachelor's degree (NQF Level 7) in Information Systems , Information Technology, or a related field is usually required
As a #Changeable you will have access to:
Opportunities to network and collaborate
Work that is challenging
Opportunities to innovate
Conditions that are flexible
Focus on health and wellbeing
Resources to help you with your professional development
Generous leave policy
Preferential employee banking rates
We can be a match if you are / have
Analytical
Adaptable and curious
Thrive in a collaborative environment
Conceptual and Big Picture Thinking
Strategic Thinking
Apply now if you are interested in taking the next step. We look forward to engaging with you!
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfil this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
#Post
#FNB
#LI-LM8
Job DetailsTake note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
21/08/25All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.