Job Description

Posted 14 hours ago

As you contemplate your future, you might be asking yourself, what’s the next step? Start your journey with us!

We’re seeking an experienced System Engineer to join our Corporate IT Services  team in Barcelona to provide the highest level of user experience. Our goal is to achieve the same level of user experience that users have in their personal lives. Provide the best services,features and tools to improve our internal support to employees in four areas: support, user management, procure desk and endpoints & apps management. If you’re ready to soar, we’re ready to take you there.

Why eDreams ODIGEO

Join the world’s leading travel subscription platform and one of the largest e-commerce businesses in Europe.

Millions of customers every year across 44 markets – 5 brands – 7M members in Prime

More than 100 million searches per day – Up to 6 billion daily AI predictions[e1]

Over 1,700 employees – More than 60 different nationalities from all continents – 99% permanent contracts – 36 average age

We’re the world’s leading travel subscription platform and one of the largest e-commerce businesses in Europe. We are a tech company revolutionising the travel booking experience through our consumer insight, innovative technology, market leadership, and Prime, the world’s first travel subscription program.

What you will do: 

The Role’s Key Responsibilities and Tasks

As an eDOer, you will have clear objectives, great challenges and a clear overview of how your work contributes to the global company project and its customers. As a System Engineer in the Corporate IT Services team you will be in charge of:

Provide Level 2 support for end users focusing on identity management issues

Assist in identifying and implementing automation opportunities

Provide technical information, analysis and recommendations to leadership

Analyze and tune system performance, capacity and functionality of complex systems

Review methods and procedures to ensure data integrity, protection and security standards.

This area is responsible for all user management support, starters and leavers process, credential and access management, as well as the daily operations and develop/evolve the UM service, implement initiatives to improve service, end to end responsibility of the full stack, based on defined KPIs and SLAs. 

What you need to succeed:  

Good to have

Bring your unique perspective, speak up, and offer disruptive solutions. You’ll have the opportunity to learn and grow while making a real impact on our team. Here’s what you need to succeed: 

Higher vocational training

Minimum experience of at least 2 years in Service Desk

High level of spoken and written English, it is the language of communication of our customers (level test will be done).

Technical IT background

Experience on user management technical skills

Knowledge of identity management technologies (examples: AD,GOOGLE,SAILPOINT)

Good analytical and problem solving skills

Strong communication skills, especially when explaining technical information,

Good time management skills to meet users’ needs and problems.

Passion for technology

Experience on automation and coding

Knowledge of Sailpoint identity and access management technology

What’s in it for you?

The best talent deserves the best benefits

At eDO, we want you to be a part of our success story and great culture.

Here’s what we offer:

A rewarding Compensation package!