Around 3 years of experience
§ Diploma or Degree with good communication skills
§ Good understanding of work/support environment
§ Good experience in installation and troubleshooting of desktops/laptops, printers
§ Good experience on installation of Windows XP and MS-Office
§ Knowledge of Windows Domain, Servers, DHCP and DNS
§ Installation and troubleshooting of Antivirus software
§ Good knowledge on outlook client
§ Good experience on installation of desktops/laptops, printers
§ Asset / Inventory management
Deliverables
§ All Desktop Problems ( Hardware and Software)
§ Monitoring Antivirus and Systems Performance
§ Troubleshooting, Diagnosing malfunctions in the operation of hardware and software.
§ Maintain all the assets and update the asset database at regular intervals.
§ Provide regular technical support for desktops, laptops, printers, and peripherals,
§ Provide regular technical support for Operating systems, mail support and basic network support/troubleshooting
§ Performs miscellaneous job-related duties as assigned by Manager
§ Troubleshooting AN / VPN issues for clients
§ Close all assigned tickets in the ticketing system within SLA
§ Follow IT policies and procedures to execute daily work
§ Provide Executive support to Management on a need basis
Work Experience
All Desktop Problems ( Hardware and Software)
§ Monitoring Antivirus and Systems Performance
§ Troubleshooting, Diagnosing malfunctions in the operation of hardware and software.
§ Maintain all the assets and update the asset database at regular intervals.
§ Provide regular technical support for desktops, laptops, printers, and peripherals,
§ Provide regular technical support for Operating systems, mail support and basic network support/troubleshooting
§ Performs miscellaneous job-related duties as assigned by Manager
§ Troubleshooting AN / VPN issues for clients
§ Close all assigned tickets in the ticketing system within SLA
§ Follow IT policies and procedures to execute daily work
§ Provide Executive support to Management on a need basis