The Amazon Fulfillment Technologies team in Bellevue, WA is looking for a System Development Manager to manage all aspects of mission-critical services. Our team of engineers innovate, automate, drive process and service improvements and manage highly available systems that power Amazon fulfillment network worldwide.

A successful candidate for this role will have an established background in managing support organization, has a strong customer focus, excellent project management skills, great communication skills, and a motivation to achieve results in a fast paced environment. This manager will collaborate with business teams, program/project management teams, and software engineering teams to help articulate amazon fulfillment strategy to achieve Operational Excellence and scale our business. The role also involves driving smaller scope development projects and building custom tools.

Key job responsibilities
Key Responsibilities:
- Lead a team of highly talented Dev Ops & Sys Dev engineers responsible for managing all aspects of mission-critical systems.
- Lead and manage the team that drives organizational standards for operational excellence and resiliency
- Establish strong relationships with internal partners and peer stakeholders to understand and meet their needs while operating existing systems at a high quality
- Participate in incident management to resolve outages and communicate with a global audience and participate in calls resolving outage.
- Develop and maintain a culture of innovation and operational efficiency in the team.
- Manage the design and development of new software solutions supporting our internal teams, including code reviews, testing, deployment and post-launch monitoring
- Hiring, growing and retaining engineering team keeping up with the high Amazon bar. This leader will be responsible for continuing to build an extremely high caliber team.
- A successful candidate will be a hands-on manager with an established background in developing and operating platforms and services, developing and hiring extraordinary talent, have strong technical ability, great communication skills, and a motivation to achieve results in a dynamic fast paced environment.


A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

About the team
Amazon Fulfillment Technologies (AFT) powers Amazon’s global fulfillment network. We invent and deliver software, hardware, and data science solutions that orchestrate processes, robots, machines, and people. We harmonize the physical and virtual world so Amazon customers can get what they want, when they want it.

Platform Engineering and Services
AFT’s Platform Engineering & Services team leverages data, process improvement, and innovative technologies to provide comprehensive engineering excellence services/solutions across AFT’s product portfolios.