Come build the future of entertainment with us. Are you interested in shaping the future of movies and television? Do you want to define the next generation of how and what Amazon customers are watching?

Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows including Amazon Originals and exclusive licensed content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at anytime and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 200 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on.

Our Playback Operations Systems Group is looking for a passionate, results-oriented, hard-working and operationally focused System Development Engineer to support the fast-evolving and expanding device automation systems, that support our live events and 24/7 linear operations. You will have an enormous opportunity to work within multiple systems analyzing and identifying the common issues, and driving the teams towards resolution to have a positive impact on customer experience. This job requires you to learn quickly and work on disparate and overlapping tasks.

Key job responsibilities
- Design and implement systems that support the Prime Video’s Live OTT delivery
- Develop tooling and automation to scale Prime Video Live Operations
- Grow monitoring capabilities and systems reliability
- Develop operational metrics and maintain service level agreements
- Provide escalation support for incoming trouble tickets
- Work with other teams and engineers to integrate into the greater Live Ops environment

A day in the life
Morning: Kickstarting the Day
Your day begins with a check-in on the live operational dashboards and automated alerts. You scan through system health reports to ensure that services are running smoothly. If an issue arises—like latency spikes or unexpected availability drops in —you collaborate with the Live Ops team to diagnose and mitigate the problem swiftly.

Mid-Morning: Development & Automation
After ensuring stability, you shift focus to ongoing projects. Today, you're working on enhancing the automation of device monitoring workflows. You review code, implement updates to automation scripts, and test the latest improvements in a staging environment. These updates will allow for more accurate issue detection, reducing the need for manual interventions during live events.

Lunchtime: Knowledge Sharing
You grab lunch while catching up with colleagues. Sometimes, team members discuss innovative monitoring solutions or challenges faced during recent live events. The informal exchange often sparks ideas for optimizing workflows and improving the reliability of Prime Video’s live operations.

Afternoon: Collaboration & Troubleshooting
A priority ticket comes in—an anomaly has been detected in the streaming workflow for an upcoming high-profile sports event. You jump on a call with encoding engineers and operations teams to analyze the root cause. Using diagnostic tools and historical data, you identify a misconfiguration in the automation pipeline and deploy a fix before the event goes live.

Later in the afternoon, you meet with cross-functional teams to discuss scaling initiatives. With Prime Video expanding its live sports and entertainment offerings, you're tasked with designing improved monitoring capabilities that can handle increased traffic and event complexity.

Evening: Wrap-Up & On-Call Readiness
Before wrapping up, you review any open tickets and update documentation for future reference. If you’re on-call, you ensure that monitoring alerts are configured correctly and that escalation procedures are in place. You end the day knowing that your work directly impacts millions of customers who rely on Prime Video for seamless live streaming experiences.

Tomorrow? A mix of new challenges, live event support, and continuous innovation in live streaming technology.

About the team
The Playback Ops Systems Group build and maintain reliable, high performance customer experience monitoring tooling and infrastructure, and we take ownership of the end-to-end live monitoring experience -- from a Living Room device, through our encoding and analysis platform, out through to our Playback Ops AVOCs (Amazon Video Operation Centers). Our team makes a big impact because nothing is more important to us than pleasing our customers, continually earning their trust, and thinking long term. If you crave a sense of ownership, this is the place to be.