Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Principal responsibilities:

Lead Platform Transformation: Oversee the end-to-end revamp of the Merchant Acquiring platform, collaborating with IT and Transformation teams to gather system requirements, conduct testing, manage user acceptance testing (UAT), and perform post-implementation reviews to ensure scalable, efficient solutions.

Drive Growth Strategies: Develop and implement strategies to enhance merchant acquisition, platform engagement, and retention, leveraging data-driven insights and market analysis to identify growth opportunities.

Merchant Engagement and Presentations: Meet with prospective merchant clients to present the platform’s capabilities, articulating its value proposition to drive acquisition and strengthen HSBC’s market position.

Vendor and Partnership Management: Manage strategic vendor relationships and explore partnerships with payment schemes and networks, negotiating contracts, monitoring SLAs, and ensuring high-quality, cost-effective service delivery.

Optimize Merchant Servicing: Streamline merchant servicing processes and user-centric enhancements, reducing turnaround times and improving merchant satisfaction.

Enhance Onboarding and KYC: Redesign merchant onboarding and KYC workflows, integrating advanced tools to accelerate processes while ensuring compliance with HKMA regulations, AML/CTF standards, and data privacy requirements.

Advance Payment Gateway Capabilities: Lead upgrades to the payment gateway, focusing on security, transaction speed, and integration with emerging payment technologies (e.g., QR codes, contactless payments), in collaboration with IT and Transformation teams.

Project Management Leadership: Apply robust project management methodologies to execute complex initiatives, drafting system requirement documents, project proposals, UAT plans, and go-live reports while managing budgets, risks, and cross-functional stakeholder alignment.

Analyze and Report Performance: Use data analytics to track key metrics and provide actionable insights to senior leadership.

Market and Competitive Analysis: Monitor market trends and competitive landscapes to identify new business opportunities and strategic initiatives for platform and service expansion.