Job Description This candidate will be working for one of the Bay Areas largest behavioral health clients offering technical expertise towards the support of their NetSmart myAvatar EHR. The ideal candidate will have experience with both application and business workflow testing, as well as general troubleshooting. In addition, the client needs the candidate to have great experience in communicating with different types of stakeholders as not all interactions will be with technical individuals. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements * Bachelor's degree required * 3+ years of EHR system support experience o Experience with application and business workflow testing * Prior experience supporting NetSmart myAvatar * Experience working cross functionally with other technical groups (DBAs, Developers, Report Writers) as well as nontechnical individuals/teams * Experience with Jira * Experience with Atlassian * Experience with Smartsheet