**Introduction** A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience. **Your role and responsibilities** * An Infrastructure Specialist: System Administration is responsible for providing 24/7 technical support for cloud-based solutions, ensuring seamless operations across various applications, DevOps, middleware, security, and infrastructure components. * They play a critical role in building & setting up new development tools, infrastructure, and Networking, maintaining and deploying the cloud applications. * They also develop and configure infrastructure and configuration as code (Ansible and Terraform). * They are experienced in administration of Dev,Test & Production environments hosted on Windows, Linux and Unix servers. * Have strong knowledge of load balancing, CDN options provided by multiple cloud vendors (E.g. Load balancer and Application gateway in Azure). * They are knowledgable on installing and configuring MYSQL, MSSQL PostgreSQL and other databases. * They ensure the systems are safe and secure against cybersecurity threats besdies Identifying and fixing technical problems and installing software updates and ‘fixes’. * They also support Installing and maintaining a logging cluster using Logstash, ElasticSearch and Kibana as a centralized solution to parse logs from application and docker containers. * The specialist can identify and resolve issues involving APIs, application services, IaaS, PaaS, SaaS, microservices, containers, Kubernetes nodes, ICP management, middleware components, network, security, and infrastructure problems. * If unable to resolve an issue, they will escalate it to the appropriate support level. * The specialist is proficient in cloud application architecture and can perform initial analysis on incidents. * They manage Application ID and provide cloud elasticity by auto-scaling resources based on business requirements. * Additionally, they ensure DR and manual redundancy failover capabilities. * Regular service management reports are provided to keep clients informed. * They are familiar with ITIL processes and Integrated Service Level Management. **Required technical and professional expertise** * 2 - 5 Years of experience in Citrix Administration with both XenApp and Xen Desktop with multiple sites and farms. * Strong knowledge in design, implementation, troubleshooting ofCitrix Presentation Server, XenApp and Xen Desktop. Have performed Citrix upgrade and farm migration from planning through implementation. * Strong knowledge in configuring Roaming profiles and Streaming profile configuration. * Good troubleshooting skills in Citrix printers, profiles, resource manager’s thresholds, installation manager, Citrix Farm Configuration. * Expert on multiple versions of Citrix and strong experience of Citrix Secure gateway/Web Interface/NetScaler). * Experience on managing Citrix farm on VMware. will be added advantage. * Designing & implementing policies within CITRIX environment. **Preferred technical and professional experience** Healthcare Experience IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.