JOB SUMMARY:    

Are you ready to take your passion for creating a seamless and satisfying digital experience to the next level? As a Digital Experience Analyst, you will have the opportunity to monitor and improve the digital experience for end-users in the PC computing environment. Using data and tools, you will identify trends, issues, and opportunities for enhancing the user experience and work with technology owners and other teams to implement solutions and best practices that ensure end-to-end user satisfaction.

 

As a Digital Experience Analyst, you will have the chance to make a positive impact on the productivity, performance, and satisfaction of end-users across the organization. You will enjoy a dynamic and challenging work environment that requires creativity, problem-solving, and collaboration.

 

JOB REQUIREMENTS: (Education, Experience, Knowledge, Skills) 

Technical Skills Required

Excellent knowledge of Microsoft Windows OS, computer hardware, and applications Working knowledge of network, server, and storage technology Ability to perform a level of data analysis and drive to actionable insights and automation Recognition of cyber security threats and risks, and importance of protecting the computing environment Capacity to learn and apply modern technologies and concepts  Ability to research solutions to problems, as well as stay up to date on constantly changing technology  Superb diagnostic, troubleshooting, analysis, and problem-solving skills

 

Technical Skills Preferred

Expertise in Nexthink (or similar) Platform: Demonstrated proficiency in using Nexthink for monitoring and analyzing the digital experience within an organization. Ability to leverage Nexthink to identify trends, issues, and opportunities for improvement, create customized dashboards, and report on digital experience metrics Proficient in scripting for automation and management of PC environments using system-level APIs and WMI Advanced Data Visualization and Analysis experience: Experience in transforming data into actionable insights, and developing reports that support strategic decisions

 

Non-Technical Skills Required

Excellent communication skills (both oral and written) as well as technical writing Respond to support needs in a timely fashion with excellent customer service Works well on a team that is geographically dispersed Ability to simplify complex subjects in a way that can be easily understood by non-technical audiences High degree of focus on quality, reliability, efficiency, and cost effectiveness Flexible, ability to prioritize and deal with multiple priorities, can adapt to changing direction and work with minimal supervision Self-motivated, takes initiative, removes obstacles for success Ability to assess the impact of changes and quantify risk to ensure appropriate business decisions are made Will travel as needed  Exhibit “Our Values” attributes in all business interactions

 

Education and Experience Requirements

Education in technology field or strong background in technology roles Minimum of 3-5 years of experience in technical infrastructure, analytics & automation

 

MAJOR JOB RESPONSIBILITIES:   

Tracks and analyzes the performance of devices, applications, and networks to ensure a positive digital workplace experience Proactively identify and resolve technology disruptions, major incidents, and other issues that hinder employee productivity Work with technology teams to increase visibility into unresolved technology issues, improving communication between technology teams and employees Leverages Nexthink for data analysis, creating customized dashboards, and reporting on DEX metrics to guide strategic decisions Utilizes Nexthink’s insights to optimize technology services and solutions, ensuring they are aligned to drive optimal digital employee experience for the company Provides consulting for field support teams on workstation and operating system related issues Keeps up with industry trends and current events and is always mindful of new opportunities to automate and improve processes Identifies and executes on self-healing opportunities within the environment Analyze and benchmark customer datasets to derive insights for ongoing operations. Supports and participates in testing new workstation environment related applications and technologies Works with Technology Organization groups to enhance the user experience of products and better leverage capabilities