Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world. Everyone at Cleveland Clinic is a caregiver. As part of our IT team, you'll do more than explore and expand your discipline and skills - you'll impact patients everywhere by delivering world-class care. Help our teams stay connected, up to date and equipped with the groundbreaking tools and technologies that are changing patients' lives. Our primary role is to support the caregivers who take care of our patients with Cancer. Our team works to build technological solutions and automations to help our organization with lean principles and reduce costs. This is a rewarding place to work and we can see the patients we are helping throughout our building. **A caregiver in this position works days/on-call, from 8:00am - 5:00pm.** A caregiver who excels in this role will: + Ensure workstations and peripherals are maintained at the highest level of availability and reliability. + Handle LAN administration, installations, email administration, consulting services and problem resolution. + Assist caregivers and management in making Information Systems investments and decisions. + Consult on desktop applications and configurations to improve employee productivity. + Troubleshoot software, hardware, network protocols, workstation and departmental server-related problems. + Provide second level diagnostic Help Desk support for hardware, software and operating systems. + Act as the primary contact for ongoing support requirements including all hardware components. + Coordinate workstation purchase decisions based on enterprise standards. + Recommend, design, build and support PC workstations. + Build and maintain detailed workstation documentation including configuration of desktop software and impact of additions, deletions or upgrades to the workstation. Minimum qualifications for the ideal future caregiver include: + High school diploma/GED + Two years of experience in information systems + Experience supporting mid-size workstations and server environments + Experience with personal computer architecture, interface components and telephone systems + Demonstrated knowledge of information systems and small to mid-size (100-700 node) networks Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/ **Physical Requirements:** + Ability to perform work in a stationary position for extended periods. + Ability to travel throughout the hospital system. + Ability to operate a computer and other office equipment. + Ability to communicate and exchange accurate information. + In some locations, ability to move up to 50 lbs. **Personal Protective Equipment:** + Follows standard precautions using personal protective equipment as required. **Pay Range** Minimum hourly: $27.65 Maximum hourly: $42.17 The pay range displayed on this job posting reflects the anticipated range for new hires. While the pay range is displayed as an hourly rate, Cleveland Clinic recruiters will clarify whether the compensation is hourly or salary. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set, and education. This is not inclusive of the value of Cleveland Clinic's benefits package, which includes among other benefits, healthcare/dental/vision and retirement. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities