Join us at Cleveland Clinic Akron General Hospital where we have been providing world-class care to our community for over 100 years. Here, we strive for patient-centered care and comfort with our collaborative team of healthcare professionals. We are committed to serving the community and treating our patients as family. Everyone at Cleveland Clinic is a caregiver. As part of our IT team, you'll do more than explore and expand your discipline and skills - you'll impact patients everywhere by delivering world-class care. As a System Administrator II, you will ensure that workstations and peripherals operate with optimal availability and reliability. You will be responsible for LAN administration, system installations, email administration, consulting services including specialized consulting for PLMI and the resolution of technical issues. Additionally, you will support staff and leadership in evaluating and making strategic Information Systems investments and decisions. **A caregiver in this role works Monday through Friday from 8:00 a.m. - 5:00 p.m., with on-call responsibilities once every 11 weeks.** **_During on-call hours after 4:30 p.m., you may receive pages to address tickets, including off-hours, weekends, and potentially holidays._** A caregiver who excels in this role will: + Ensure workstations and peripherals are maintained at the highest level of availability and reliability. + Handle LAN administration, installations, email administration, consulting services and problem resolution. + Assist caregivers and management in making Information Systems investments and decisions. + Consult on desktop applications and configurations to improve employee productivity. + Troubleshoot software, hardware, network protocols, workstation and departmental server-related problems. + Provide second level diagnostic Help Desk support for hardware, software and operating systems. + Act as the primary contact for ongoing support requirements including all hardware components. + Coordinate workstation purchase decisions based on enterprise standards. + Recommend, design, build and support PC workstations. + Build and maintain detailed workstation documentation including configuration of desktop software and impact of additions, deletions or upgrades to the workstation. Minimum qualifications for the ideal future caregiver include: + High school diploma or GED + Two years of experience in information systems + Experience supporting mid-size workstations and server environments + Demonstrated knowledge of information systems and small to mid-size (100-700 node) networks + ITIL Foundations certification is **required** within six months of position start date Preferred qualifications for the ideal future caregiver include: + Experience with personal computer architecture, interface components and telephone systems + Field technician experience + Knowledge of ServiceNow + Experience working in ticketing systems **Physical Requirements:** + Ability to perform work in a stationary position for extended periods. + Ability to travel throughout the hospital system. + Ability to operate a computer and other office equipment. + Ability to communicate and exchange accurate information. + In some locations, ability to move up to 50 lbs. **Personal Protective Equipment:** + Follows standard precautions using personal protective equipment as required. **Pay Range** Minimum Annual Salary: $57,510.00 Maximum Annual Salary: $87,697.50 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.). Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities