At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job TitleSystem Administrator II

                        

LocationAkron

                    

FacilityAkron General Medical Center

                     

DepartmentITD Infrastructure Administration-Information Tech Div

                      

Job CodeT27009

                     

ShiftDays + Call

                       

Schedule8:00am-5:00pm

                       

Job Summary

                         

Job Details

Join us at Cleveland Clinic Akron General Hospital where we have been providing world-class care to our community for over 100 years. Here, we strive for patient-centered care and comfort with our collaborative team of healthcare professionals. We are committed to serving the community and treating our patients as family.  

Everyone at Cleveland Clinic is a caregiver. As part of our IT team, you’ll do more than explore and expand your discipline and skills — you’ll impact patients everywhere by delivering world-class care. As a System Administrator II, you will ensure that workstations and peripherals operate with optimal availability and reliability. You will be responsible for LAN administration, system installations, email administration, consulting services including specialized consulting for PLMI and the resolution of technical issues. Additionally, you will support staff and leadership in evaluating and making strategic Information Systems investments and decisions.

A caregiver in this role works Monday through Friday from 8:00 a.m. – 5:00 p.m., with on-call responsibilities once every 11 weeks.

During on-call hours after 4:30 p.m., you may receive pages to address tickets, including off-hours, weekends, and potentially holidays.

A caregiver who excels in this role will:

Ensure workstations and peripherals are maintained at the highest level of availability and reliability. 

Handle LAN administration, installations, email administration, consulting services and problem resolution.  

Assist caregivers and management in making Information Systems investments and decisions.  

Consult on desktop applications and configurations to improve employee productivity. 

Troubleshoot software, hardware, network protocols, workstation and departmental server-related problems. 

Provide second level diagnostic Help Desk support for hardware, software and operating systems. 

Act as the primary contact for ongoing support requirements including all hardware components. 

Coordinate workstation purchase decisions based on enterprise standards. 

Recommend, design, build and support PC workstations. 

Build and maintain detailed workstation documentation including configuration of desktop software and impact of additions, deletions or upgrades to the workstation.  

Minimum qualifications for the ideal future caregiver include:  

High school diploma or GED

Two years of experience in information systems

Experience supporting mid-size workstations and server environments

Demonstrated knowledge of information systems and small to mid-size (100-700 node) networks

ITIL Foundations certification is required within six months of position start date

Preferred qualifications for the ideal future caregiver include:  

Experience with personal computer architecture, interface components and telephone systems

Field technician experience

Knowledge of ServiceNow

Experience working in ticketing systems

Physical Requirements:

Ability to perform work in a stationary position for extended periods.

Ability to travel throughout the hospital system.

Ability to operate a computer and other office equipment. 

Ability to communicate and exchange accurate information.

In some locations, ability to move up to 50 lbs.

Personal Protective Equipment:

Follows standard precautions using personal protective equipment as required. 

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

                  

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities