Job Description Insight Global is seeking a skilled IBM FileNet Systems. The ideal candidate will have a working knowledge of integration points and a proven track record of installing, configuring, and maintaining the FileNet Enterprise Content Management platform, ensuring secure, high-performance operation across components like Content Engine, Process Engine, and Content Navigator. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements Work Location This is a hybrid role requiring physical presence at the clients Toronto office at least four days per week. Location: Toronto, ON On-site requirements are subject to change based on business needs. Technical Skills & Experience Minimum 5 years of experience in IT operations or system administration, with a strong focus on enterprise content management and infrastructure support At least 5 years of hands-on experience supporting IBM FileNet in production environments, including installation, configuration, upgrades, and performance tuning Proficient in managing FileNet P8 components, including:   Content Engine: Administering repositories, managing object stores, and ensuring data integrity   Process Engine: Designing and maintaining workflow solutions, optimizing business process automation   Content Navigator: Customizing user interfaces, integrating with other systems, and managing user access Experience with:   WebSphere Application Server: Deploying and managing enterprise applications, configuring JVMs, and troubleshooting server performance   Unix/Linux operating systems: Shell scripting, system monitoring, patching, and security hardening   Oracle databases: Writing and optimizing SQL queries, managing schemas, and supporting FileNet database dependencies Strong understanding of:   System and application performance tuning: Identifying bottlenecks, optimizing resource usage, and ensuring stability   High availability configurations: Implementing clustering, load balancing, and failover strategies to ensure continuous service   Disaster recovery strategies: Designing backup and recovery plans, conducting DR drills, and maintaining documentation Practical experience with tools such as:   FDM (FileNet Deployment Manager): Migrating assets between environments and managing deployment packages   BatchIt: Automating batch processing tasks and integrating with ingestion workflows   ICC (IBM Content Collector): Configuring data capture from email, file systems, and other sources   FileNet Administration Console (ACCE): Managing security, workflows, and system configurations Integration & Troubleshooting Working knowledge of integration points and APIs, especially for:   Ingestion workflows: Designing and maintaining automated document ingestion from various sources   Downstream processing: Ensuring smooth handoff to analytics, reporting, or archival systems Excellent troubleshooting, diagnostic, and incident management capabilities, including root cause analysis and resolution documentation Communication & Collaboration Strong communication skills for effective interaction with:   Cross-functional teams: Collaborating with developers, architects, and infrastructure teams to support system needs   Business users: Translating technical issues into business terms and providing user support   External vendors: Coordinating with third-party providers for support, upgrades, and integration null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.