Welcome page Returning Candidate? Log back in! System Administrator, Legal Operations Technology Job Function Legal Position Type Experienced Professionals Requisition ID 2025-18464 Posting Location : Location US-GA-Atlanta Overview

The primary purpose of this role is to set strategy for and manage the design, implementation, system administration and maintenance of technology for the Legal Department.  As a member of the Legal Operations team, the Project Lead will design and implement a best-in-class ecosystem of technology to drive greater efficiency, as well as deliver more robust analytics to drive better decision-making across each practice area of the Legal Department.  This role involves developing trusted partnerships with legal staff and Chick-fil-A IT staff and deliver on common goals as well having the ability to clearly articulate and present technical information to a broad/diverse audience.

 

Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Responsibilities

SOURCING NEW TECHNOLOGY

Lead strategy for developing out the ecosystem of technology to support the Legal DepartmentBenchmark systems with major law firms, corporate law departments, and industry organizations (e.g. ACC, CLOC, ILTA, etc.) to identify leading software and implementation partnerPartner with Corporate Procurement in Request for Proposal (RFP), selection and contracting process

 

IMPLEMENTATION OF NEW TECHNOLOGY

Serve as CFA Project Manager on implementation projects responsible for project plan, timelines, scheduling of all meetings throughout project and coordinate same with implementation partner project managerManage budget associated with tech project and identify/obtain future budget needs for multi-year projectsManage implementation partner relationshipSet strategy for and lead work with implementation partner and internal teams on system requirements, design, build, integrations, User Acceptance Testing (UAT) and Systems Integration Testing (SIT) Serve as Communication & Training Lead Set strategy, create plan for and work with department staff and implementation partner on mapping and migration of data and/or documents into new system and QC of same

 

SYSTEM ADMINISTRATION

Utilize ticketing system to respond to end user questions, requests for help and enhancement requestsConsult to and resolve bugs and other system fixes needed; or escalate same to managed services partnerManage relationship and work of managed services partnerSet strategy for and manage security and user rolesMaintain health of system: alert review, upgrades, version control, enhancements, etc.System maintenance: daily check of system syncs, keep templates current, ensure pick lists are kept current, etc.Attend software partner conferences to stay current on features and new releasesSupport MAC iOS updates and PC and MAC installs of system software Work with CFA DTT team for vendor access, SSO, utility and desktop installs, Microsoft Add-Ins, temporary server space, etc.

 

PROCESS IMPROVEMENT

Lead department Practice Area teams through Process Improvement exercises by mapping current state and helping them to identify ways to make the workstream more efficient in a future stateIdentify steps that can be automated, that provide cost savings and that increase capacity for the teamLead team Roadmap initiative to track needs of department and plan work for the team

 

OTHER

Lead Change Management initiatives to bring department along with new system deployments and process changesNew staff onboarding: setting up system access and providing training in systemsProvide updates to Legal Leadership on status of technology stack and innovation workAttend Legal Operations industry conferences (CLOC, ACC, ILTA, etc.) to stay current on industry standardsAd-hoc projects, as required Minimum Qualifications Bachelor’s degree or the equivalent combination of training and experience from which comparable skills can be acquired3+ years of experience leading software design and implementation projects, system administration and managing consulting partnersAdvanced Excel SkillsExperience with reporting and dashboard tools such as Tableau, Sisense, Power BIProficient with Office 365 suite of tools, including SharePointThorough understanding of product and software development lifecycle processes, procedures and toolsExceptional organizational and project management skills with high attention to detailCollaborative work styleExcellent interpersonal and communication skillsMust understand database management and systems best practices Excellent analytical and problem solving skills Ability to manage multiple priorities and tasks with the skills to adapt to changes in a fast-paced environmentAbility to work independently and escalate issues Preferred Qualifications Bachelor’s degree in computer information systems, or other IT-related field of study6+ years of experience leading software design and implementation projects, system administration and managing consulting partners Experience with DocuSign: CLM+, Insights & Analyzer Experience with iManage, TeamConnect, TRiRIGA, Oracle CloudLegal knowledgeExperience with Microsoft Power Apps and Microsoft Power Automate Minimum Years of Experience 3 Travel Requirements 10% Required Level of Education Bachelor's degree or equivalent experience Preferred Level of Education Bachelor's Degree Major/Concentration Computer Information Systems or other IT-related major Minimum GPA (4.0 Scale) 3.0 Submit Resume ApplyApplyShareRefer this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed
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Chick-fil-A, Inc. is an equal opportunity employer that values diversity and inclusion. We make employment decisions on the basis of qualifications, merit and business need. It is and has been the policy of Chick-fil-A to ensure that all individuals are provided equal employment opportunities without regard to disability. Accordingly, Chick-fil-A will make reasonable accommodation(s) for the physical and/or mental limitation(s) of an otherwise qualified individual with a disability - whether an applicant or current employee - unless an undue hardship would result. If you believe you may require a reasonable accommodation due to a disability in connection with your application and/or the hiring process, please contact staffselection@chick-fil-a.com as soon as you realize this need. Application FAQs