Department:

Schedule: Contingent - Hours will vary; able to pick up shifts as needed for weekends, holiday or throughout the week

GENERAL SUMMARY:

Operates the organization's telecommunication system to answer and route incoming calls and to communicate codes, alerts, drills and other announcements.

 Responsibilities:

 Receives and relays internal and external calls and provides general information according to protocol.Maintains desk directories, on-call list, reference guides and other associated reference materials.Operates beeper and paging system to contact personnel and code team.Communicates codes, alerts, drills and other announcements according to established policies and protocols, including disaster management plans.

EDUCATION/EXPERIENCE:

Education: Minimum of High School diploma.

Additional Preferences:

Must have customer service experience and call center experience. Ability to work independently and in high stress situations.

Additional Information Organization: Henry Ford Health Genesys Hospital Department: Telecom Switchboard 001 Shift: Variable Union Code: Not Applicable