JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

JLL UK Switchboard Operator

Being one of the leading companies in the real estate industry, JLL gets an average of at least 2,500 telephone enquiries per month. You will be part of a the JLL CRE Workplace Team, working on the customer focused switchboard, servicing multiple lines of business within JLL UK.

You will work within a back-office team, based in Birmingham but handling enquiries for the whole of the UK. This role is focused on the client journey and smooth handling of telephone enquiries. A call typically lasts between 10 seconds to 1 minute, with a volume of 150 calls per day.

This is an on-site and full-time role, working for 40 hours a week between the hours of 8:30am to 5:30pm, Monday to Friday.

Responsibilities

Primary Task, the answering of all inbound calls, and appropriate qualification and distribution.

Answering inbound calls on behalf of multiple JLL departments:

Establishing the nature of the call,

Qualifying the caller to the extent defined by the relevant department,

Establishing the key information points from the caller,

Loading that caller and all information onto CRM software, and

Passing the lead on to the relevant department.

Requirements

Positive, proactive attitude. Highly resilient.

Hard working.

Experience of telephone-based contact centre work is required.

Excellent customer service skills.

Excellent verbal and written communication skills.

Adequate knowledge on Microsoft Office applications.

A high degree of integrity, suitable to the JLL brand, is required.

Experience within the property industry is desirable, but not required.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.